{"id":19359,"date":"2018-05-14T10:21:46","date_gmt":"2018-05-14T03:21:46","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=19359"},"modified":"2018-05-14T10:21:49","modified_gmt":"2018-05-14T03:21:49","slug":"long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/","title":{"rendered":"L\u00d2NG TIN &#8211; \u0110I\u1ec0U QUAN TR\u1eccNG NH\u1ea4T TRONG KINH DOANH \u0110\u1ec2 GI\u1eee CH\u00c2N KH\u00c1CH H\u00c0NG"},"content":{"rendered":"<p><strong>Trong th\u1eddi \u0111\u1ea1i bu\u00f4n b\u00e1n c\u1ea1nh tranh gay g\u1eaft nh\u01b0 hi\u1ec7n nay, mu\u1ed1n ph\u00e1t tri\u1ec3n kinh doanh, b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m, b\u1ea1n b\u1eaft bu\u1ed9c ph\u1ea3i gi\u00e0nh \u0111\u01b0\u1ee3c l\u00f2ng tin, s\u1ef1 t\u00edn nhi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0C\u00f3 th\u1ec3 n\u00f3i l\u00f2ng tin kh\u00e1ch h\u00e0ng v\u00e0o th\u01b0\u01a1ng hi\u1ec7u ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 l\u00e0m n\u00ean th\u00e0nh c\u00f4ng cho doanh nghi\u1ec7p hay c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng?<\/strong><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">M\u1ee5c l\u1ee5c b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/#Long_tin_cua_khach_hang_%E2%80%93_nguon_luc_to_lon_danh_cho_doanh_nghiep\" title=\"L\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 ngu\u1ed3n l\u1ef1c to l\u1edbn d\u00e0nh cho doanh nghi\u1ec7p.\">L\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 ngu\u1ed3n l\u1ef1c to l\u1edbn d\u00e0nh cho doanh nghi\u1ec7p.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/#Truyen_thong_ca_nhan_hoa\" title=\"Truy\u1ec1n th\u00f4ng c\u00e1 nh\u00e2n h\u00f3a\">Truy\u1ec1n th\u00f4ng c\u00e1 nh\u00e2n h\u00f3a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/#Nuoi_duong_su_tin_nhiem\" title=\"Nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 t\u00edn nhi\u1ec7m.\">Nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 t\u00edn nhi\u1ec7m.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/#Tao_ra_luc_luong_khach_hang_than_thiet\" title=\"T\u1ea1o ra l\u1ef1c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft\">T\u1ea1o ra l\u1ef1c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"Long_tin_cua_khach_hang_%E2%80%93_nguon_luc_to_lon_danh_cho_doanh_nghiep\"><\/span>L\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 ngu\u1ed3n l\u1ef1c to l\u1edbn d\u00e0nh cho doanh nghi\u1ec7p.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Cho d\u00f9 b\u1ea1n l\u00e0 m\u1ed9t c\u1eeda h\u00e0ng hay doanh nghi\u1ec7p \u0111\u00e3 l\u00e2u \u0111\u1eddi, s\u1edf h\u1eefu website ri\u00eang th\u1eadt \u0111\u1eb9p,\u2026 b\u1ea1n v\u1eabn ph\u1ea3i th\u01b0\u1eddng xuy\u00ean <strong>x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 l\u00f2ng tin kh\u00e1ch h\u00e0ng<\/strong> m\u00e0 c\u1ee5 th\u1ec3 l\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c:<\/p>\n<ul>\n<li>T\u1ed1i \u01b0u h\u00f3a th\u1ee9 h\u1ea1ng website<\/li>\n<li>Thu th\u1eadp, ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/li>\n<li>T\u00ecm ki\u1ebfm c\u00e1c kh\u00e1ch h\u00e0ng m\u1edbi th\u00f4ng qua c\u00e1c s\u00e0n TM\u0110T nh\u01b0 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/thitruongsi.com\">Thitruongsi.com<\/a><\/span><\/li>\n<li>Gi\u1eef ch\u00e2n v\u00e0 n\u00e2ng cao l\u00f2ng trung th\u00e0nh c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i<\/li>\n<li>Gia t\u0103ng t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i<\/li>\n<li>&#8230;<\/li>\n<\/ul>\n<a href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/individual-customer-service-and-crm\/\" rel=\"attachment wp-att-19415\"><img decoding=\"async\" class=\"size-full wp-image-19415\" src=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/customer-data.jpg\" alt=\"\" width=\"770\" height=\"513\" srcset=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/customer-data.jpg 770w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/customer-data-300x200.jpg 300w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/customer-data-768x512.jpg 768w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/customer-data-50x33.jpg 50w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/customer-data-696x464.jpg 696w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/customer-data-630x420.jpg 630w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/a>\n<p><strong>Thu th\u1eadp th\u00f4ng tin<\/strong> lu\u00f4n l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng. Sau khi \u0111\u00e3 c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft, b\u1ea1n h\u00e3y h\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean nh\u1eefng th\u00f4ng tin \u0111\u00f3. B\u1eb1ng c\u00e1ch li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m t\u1ed1t h\u01a1n, ph\u00fac \u0111\u00e1p nh\u1eefng ph\u00e0n h\u1ed3i ti\u00eau c\u1ef1c, \u0111i\u1ec3m s\u1ed1 \u0111\u00e1nh gi\u00e1 c\u1ee7a doanh nghi\u1ec7p s\u1ebd ng\u00e0y c\u00e0ng cao h\u01a1n trong m\u1eaft c\u1ee7a kh\u00e1ch h\u00e0ng. Khi m\u1ed9t kh\u00e1ch h\u00e0ng nh\u00ecn v\u00e0o <strong>n\u1ed7 l\u1ef1c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong> c\u1ee7a doanh nghi\u1ec7p, h\u1ecd s\u1ebd \u0111\u00e1nh gi\u00e1 c\u00f4ng ty n\u00e0y r\u1ea5t c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 \u0111\u00e1ng tin c\u1eady. Ch\u00ednh l\u00fac \u0111\u00f3, b\u1ea1n <strong>\u0111\u00e3 c\u00f3 \u0111\u01b0\u1ee3c<\/strong> l\u00f2ng tin kh\u00e1ch h\u00e0ng r\u1ed3i \u0111\u1ea5y.<\/p>\n<p>Ch\u1ec9 c\u1ea7n ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd th\u00e0nh c\u00f4ng. \u0110i\u1ec1u n\u00e0y nghe th\u1eadt \u0111\u01a1n gi\u1ea3n nh\u01b0ng \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng, b\u1ea1n ph\u1ea3i b\u1ed5 sung r\u1ea5t nhi\u1ec1u trong chi\u1ebfn l\u01b0\u1ee3c marketing c\u1ee7a m\u00ecnh.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Truyen_thong_ca_nhan_hoa\"><\/span>Truy\u1ec1n th\u00f4ng c\u00e1 nh\u00e2n h\u00f3a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Truy\u1ec1n th\u00f4ng c\u00e1 nh\u00e2n h\u00f3a l\u00e0 vi\u1ec7c doanh nghi\u1ec7p <strong>ch\u00fa tr\u1ecdng x\u00e2y d\u1ef1ng, ph\u00e2n lo\u1ea1i s\u1ea3n ph\u1ea9m h\u01b0\u1edbng t\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng v\u00e0 ph\u00e2n kh\u00fac kh\u00e1c nhau<\/strong> th\u1ec3 hi\u1ec7n r\u1eb1ng th\u01b0\u1eddng hi\u1ec7u \u0111\u00e3 hi\u1ec3u kh\u00e1ch h\u00e0ng h\u01a1n. Vi\u1ec7c l\u00e0m n\u00e0y s\u1ebd t\u1ea1o s\u1ef1 th\u00edch th\u00fa, x\u00e2y d\u1ef1ng l\u00f2ng tin cho kh\u00e1ch h\u00e0ng. M\u1ed9t trong nh\u1eefng v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 nh\u1ea5t v\u1ec1 truy\u1ec1n th\u00f4ng c\u00e1 nh\u00e2n h\u00f3a ch\u00ednh l\u00e0 Coca Cola. H\u00e3ng n\u01b0\u1edbc ng\u1ecdt n\u00e0y \u0111\u00e3 cho in t\u00ean ri\u00eang nh\u01b0: S\u01a1n, Nam, Minh, Ph\u01b0\u1ee3ng, H\u00e0,\u2026 ho\u1eb7c c\u00e1c c\u00e1ch x\u01b0ng h\u00f4 nh\u01b0 \u00dat C\u01b0ng, Anh Y\u00eau,\u2026 l\u00ean lon n\u01b0\u1edbc gi\u1ea3i kh\u00e1t c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y \u0111\u00e3 t\u1ea1o n\u00ean m\u1ed9t c\u01a1n s\u1ed1t ch\u01b0a t\u1eebng c\u00f3 t\u1eeb tr\u01b0\u1edbc t\u1edbi nay \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m n\u00e0y.<\/p>\n<a href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/05_27_13_shareacoke_1\/\" rel=\"attachment wp-att-19416\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-19416\" src=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/05_27_13_shareacoke_1.jpg\" alt=\"\" width=\"700\" height=\"350\" srcset=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/05_27_13_shareacoke_1.jpg 700w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/05_27_13_shareacoke_1-300x150.jpg 300w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/05_27_13_shareacoke_1-50x25.jpg 50w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/05_27_13_shareacoke_1-696x348.jpg 696w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a>\n<p>\u0110\u1ec3 ti\u1ebfn h\u00e0nh truy\u1ec1n th\u00f4ng c\u00e1 nh\u00e2n h\u00f3a, b\u1ea1n c\u1ea7n:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c ti\u00eau c\u00e1c nh\u00e2n h\u00f3a<\/li>\n<li>T\u1ea1o ph\u00e2n kh\u00fac d\u1ef1a tr\u00ean nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m \u0111\u00e3 ph\u00e2n t\u00edch \u0111\u01b0\u1ee3c. Vi\u1ec7c ph\u00e2n chia ph\u00e2n kh\u00fac c\u00f3 th\u1ec3 d\u1ef1a tr\u00ean nh\u00e2n kh\u1ea9u h\u1ecdc, h\u00e0nh vi, th\u00f3i quen c\u00e1 nh\u00e2n,\u2026<\/li>\n<li>X\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a. Kh\u00f4ng ph\u1ea3i b\u1ea5t c\u1ee9 kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng th\u00edch th\u01b0\u01a1ng hi\u1ec7u hi\u1ec3u qu\u00e1 r\u00f5 v\u1ec1 m\u00ecnh. \u0110\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a ph\u00f9 h\u1ee3p, doanh nghi\u1ec7p c\u1ea7n c\u00e2n nh\u1eafc gi\u1eefa nh\u1eefng th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 l\u1ee3i \u00edch c\u1ee7a c\u00f4ng ty<\/li>\n<li>Xem l\u1ea1i c\u00e1c c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a<\/li>\n<li>\u2026<\/li>\n<\/ul>\n<p>Truy\u1ec1n th\u00f4ng c\u00e1 nh\u00e2n h\u00f3a l\u00e0 m\u1ed9t <strong>s\u1ef1 l\u1ef1a ch\u1ecdn h\u1eefu hi\u1ec7u<\/strong> \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Nuoi_duong_su_tin_nhiem\"><\/span>Nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 t\u00edn nhi\u1ec7m.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>N\u1ebfu c\u00f4ng ty b\u1ea1n c\u00f3 danh ti\u1ebfng t\u1ed1t th\u00ec qu\u1ea3 l\u00e0 \u0111i\u1ec1u tuy\u1ec7t v\u1eddi. Danh ti\u1ebfng c\u00f4ng ty c\u1ee7a b\u1ea1n s\u1ebd lan t\u1ecfa m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean. Tuy nhi\u00ean, ch\u1ec9 v\u1edbi m\u1ed9t l\u1ed7i l\u1ea7m nho nh\u1ecf, v\u00ed d\u1ee5 nh\u01b0 h\u00ecnh <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hinh-san-pham-ban-online-khong-giong-thuc-te-khien-khach-hang-chay-mat-dep\/\">s\u1ea3n ph\u1ea9m \u0111\u0103ng b\u00e1n online kh\u00f4ng gi\u1ed1ng m\u1eb7t h\u00e0ng th\u1ef1c t\u1ebf<\/a><\/span><\/strong> ch\u1eb3ng h\u1ea1n, m\u1ecdi danh ti\u1ebfng m\u00e0 c\u00f4ng ty b\u1ea1n c\u00f3 tr\u01b0\u1edbc nay \u0111\u1ec1u tr\u1edf v\u1ec1 l\u1ea1i con s\u1ed1 0 (th\u1eadm ch\u00ed l\u00e0 \u00e2m). M\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p th\u01b0\u1eddng quy\u1ebft \u0111\u1ecbnh b\u1edfi vi\u1ec7c c\u00f4ng ty c\u00f3 bi\u1ebft c\u00e1ch nu\u00f4i d\u01b0\u1ee1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng hay kh\u00f4ng.<\/p>\n<a href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/consistency-important-in-customer-service\/\" rel=\"attachment wp-att-19417\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-19417\" src=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service.jpg\" alt=\"\" width=\"1254\" height=\"836\" srcset=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service.jpg 1254w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service-300x200.jpg 300w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service-768x512.jpg 768w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service-1024x683.jpg 1024w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service-50x33.jpg 50w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service-696x464.jpg 696w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service-1068x712.jpg 1068w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/Consistency-Important-in-Customer-Service-630x420.jpg 630w\" sizes=\"(max-width: 1254px) 100vw, 1254px\" \/><\/a>\n<p>\u0110a s\u1ed1 c\u00e1c kh\u00e1ch h\u00e0ng ng\u00e0y nay, \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00f4ng ty d\u1ef1a v\u00e0o nh\u1eefng th\u00f4ng tin t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c tr\u00ean google v\u00e0 nh\u1eefng ph\u1ea3n h\u1ed3i c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng kh\u00e1c. Ch\u00ednh v\u00ec v\u1eady, vi\u1ec7c m\u1ed9t c\u00f4ng ty cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i tr\u1ef1c ti\u1ebfp tr\u00ean website s\u1ebd l\u00e0m kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng h\u01a1n.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tao_ra_luc_luong_khach_hang_than_thiet\"><\/span>T\u1ea1o ra l\u1ef1c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c vai tr\u00f2 c\u1ee7a kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, h\u00e3y nh\u00ecn v\u00e0o nh\u1eefng h\u1ed9i c\u1ed5 \u0111\u1ed9ng vi\u00ean c\u1ee7a m\u1ed9t \u0111\u1ed9i b\u00f3ng. H\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi lan truy\u1ec1n tin t\u1ed1t c\u1ee7a c\u00e2u l\u1ea1c b\u1ed9, s\u1eb5n s\u00e0ng mua v\u00e9, \u00e1o \u0111\u1ea5u c\u1ee7a \u0111\u1ed9i b\u00f3ng m\u00ecnh th\u00edch, lu\u00f4n \u0111\u01b0a ra l\u1eddi b\u00e0o ch\u1eefa khi \u0111\u1ed9i b\u00f3ng d\u00ednh ph\u1ea3i c\u00e1c scandal. X\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft s\u1ebd gi\u00fap c\u00f4ng ty b\u1ea1n ph\u00e1t tri\u1ec3n \u1ed5n \u0111\u1ecbnh, b\u1ec1n v\u1eefng v\u00e0 l\u00e2u d\u00e0i.<\/p>\n<p>Nh\u1eefng n\u1ed7 l\u1ef1c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft lu\u00f4n gi\u00fap c\u00f4ng ty thu \u0111\u01b0\u1ee3c nhi\u1ec1u l\u1ee3i \u00edch l\u1edbn lao. C\u00e1c nghi\u00ean c\u1ee9u cho th\u1ea5y vi\u1ec7c t\u0103ng n\u1ed7 l\u1ef1c <strong>gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/strong> th\u00eam 5% c\u00f3 th\u1ec3 <strong>t\u0103ng l\u1ee3i nhu\u1eadn t\u1eeb 25% \u2013 95%<\/strong>.<\/p>\n<a href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/handshake-partner-deal-agreement-ss-1920-800x450\/\" rel=\"attachment wp-att-19418\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-19418\" src=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/handshake-partner-deal-agreement-ss-1920-800x450.jpg\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/handshake-partner-deal-agreement-ss-1920-800x450.jpg 800w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/handshake-partner-deal-agreement-ss-1920-800x450-300x169.jpg 300w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/handshake-partner-deal-agreement-ss-1920-800x450-768x432.jpg 768w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/handshake-partner-deal-agreement-ss-1920-800x450-50x28.jpg 50w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/handshake-partner-deal-agreement-ss-1920-800x450-696x392.jpg 696w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/handshake-partner-deal-agreement-ss-1920-800x450-747x420.jpg 747w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a>\n<p>V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u00f4i c\u00f3 th\u1ec3 t\u1ea1o ra l\u1ef1c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft? H\u00e3y lu\u00f4n x\u00e2y d\u1ef1ng uy t\u00edn, minh b\u1ea1ch r\u00f5 r\u00e0ng v\u1edbi kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u1ea5y \u0111\u01b0\u1ee3c l\u00f2ng tin kh\u00e1ch h\u00e0ng. M\u1ed9t khi \u0111\u00e3 c\u00f3 l\u00f2ng tin, b\u1ea1n s\u1ebd d\u1ec5 d\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft.<\/p>\n<p>Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng b\u1ecb t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd b\u1edfi nh\u1eefng suy ngh\u0129, c\u1ea3m x\u00fac khi mua h\u00e0ng. \u0110\u1ec3 b\u00e1n h\u00e0ng th\u1eadt hi\u1ec7u qu\u1ea3, h\u00e3y x\u00e2y d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng. \u0110\u00e2y ch\u00ednh l\u00e0 <strong>con \u0111\u01b0\u1eddng ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i v\u00e0 b\u1ec1n v\u1eefng cho doanh nghi\u1ec7p<\/strong>.<\/p>\n<p>Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 hy v\u1ecdng nh\u1eefng chia s\u1ebb tr\u00ean s\u1ebd gi\u00fap \u00edch cho c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong th\u1eddi \u0111\u1ea1i bu\u00f4n b\u00e1n c\u1ea1nh tranh gay g\u1eaft nh\u01b0 hi\u1ec7n nay, mu\u1ed1n ph\u00e1t tri\u1ec3n kinh doanh, b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m, b\u1ea1n b\u1eaft bu\u1ed9c ph\u1ea3i gi\u00e0nh \u0111\u01b0\u1ee3c l\u00f2ng tin, s\u1ef1 t\u00edn nhi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0C\u00f3 th\u1ec3 n\u00f3i l\u00f2ng tin kh\u00e1ch h\u00e0ng v\u00e0o th\u01b0\u01a1ng hi\u1ec7u ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 l\u00e0m n\u00ean th\u00e0nh c\u00f4ng cho doanh nghi\u1ec7p  &#8230;<\/p>\n","protected":false},"author":3,"featured_media":19414,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,64,50],"tags":[],"class_list":["post-19359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-kinh-nghiem-ban-le","category-kinh-doanh"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L\u00f2ng tin - \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t trong kinh doanh \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/title>\n<meta name=\"description\" content=\"Trong th\u1eddi \u0111\u1ea1i bu\u00f4n b\u00e1n c\u1ea1nh tranh gay g\u1eaft nh\u01b0 hi\u1ec7n nay, mu\u1ed1n ph\u00e1t tri\u1ec3n kinh doanh, b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m, b\u1ea1n b\u1eaft bu\u1ed9c ph\u1ea3i gi\u00e0nh \u0111\u01b0\u1ee3c l\u00f2ng tin, s\u1ef1 t\u00edn nhi\u1ec7m\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u00f2ng tin - \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t trong kinh doanh \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\" \/>\n<meta property=\"og:description\" content=\"Trong th\u1eddi \u0111\u1ea1i bu\u00f4n b\u00e1n c\u1ea1nh tranh gay g\u1eaft nh\u01b0 hi\u1ec7n nay, mu\u1ed1n ph\u00e1t tri\u1ec3n kinh doanh, b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m, b\u1ea1n b\u1eaft bu\u1ed9c ph\u1ea3i gi\u00e0nh \u0111\u01b0\u1ee3c l\u00f2ng tin, s\u1ef1 t\u00edn nhi\u1ec7m\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/\" \/>\n<meta property=\"og:site_name\" content=\"Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/thitruongsi\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-14T03:21:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-05-14T03:21:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/05\/trust-your-business-1075x806.jpg\" \/>\n\t<meta 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class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/long-tin-dieu-quan-trong-nhat-trong-kinh-doanh-de-giu-chan-khach-hang\/\"},\"author\":{\"name\":\"Quy\u00ean Ph\u1ea1m\",\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/#\/schema\/person\/98d26056451d12980ebd2082a5179225\"},\"headline\":\"L\u00d2NG TIN &#8211; \u0110I\u1ec0U QUAN TR\u1eccNG NH\u1ea4T TRONG KINH DOANH \u0110\u1ec2 GI\u1eee CH\u00c2N KH\u00c1CH 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