{"id":19781,"date":"2018-06-19T10:12:25","date_gmt":"2018-06-19T03:12:25","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=19781"},"modified":"2018-06-19T10:12:26","modified_gmt":"2018-06-19T03:12:26","slug":"hoc-cach-cham-soc-khach-hang-nhu-john-lewis","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/","title":{"rendered":"H\u1eccC C\u00c1CH CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG NH\u01af JOHN LEWIS."},"content":{"rendered":"<p style=\"font-style: inherit; font-weight: inherit;\">John Lewis l\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u kinh doanh chu\u1ed7i b\u00e1ch h\u00f3a tr\u00ean th\u1ebf gi\u1edbi, kh\u1edfi ngu\u1ed3n t\u1ea1i Anh qu\u1ed1c v\u00e0 \u0111\u01b0\u1ee3c coi l\u00e0 ni\u1ec1m t\u1ef1 h\u00e0o c\u1ee7a x\u1ee9 s\u1edf s\u01b0\u01a1ng m\u00f9. John Lewis \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 r\u1ea5t cao nh\u1edd s\u1ef1 ph\u1ed5 bi\u1ebfn v\u00e0 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh hi\u1ebfm c\u00f3 m\u00e0 b\u1ea5t c\u1ee9 th\u01b0\u01a1ng hi\u1ec7u c\u0169ng mong mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">M\u1ee5c l\u1ee5c b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/#Khong_co_nhan_vien_chi_co_doi_tac\" title=\"Kh\u00f4ng c\u00f3 nh\u00e2n vi\u00ean, ch\u1ec9 c\u00f3 \u0111\u1ed1i t\u00e1c.\">Kh\u00f4ng c\u00f3 nh\u00e2n vi\u00ean, ch\u1ec9 c\u00f3 \u0111\u1ed1i t\u00e1c.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/#Duy_tri_dich_vu_khach_hang_truc_tuyen_thu_thap_phan_hoi\" title=\"Duy tr\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn\u00a0&amp; thu th\u1eadp ph\u1ea3n h\u1ed3i.\">Duy tr\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn\u00a0&amp; thu th\u1eadp ph\u1ea3n h\u1ed3i.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/#Lam_khach_hang_cam_thay_ho_dang_duoc_quan_tam_dac_biet\" title=\"L\u00e0m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m \u0111\u1eb7c bi\u1ec7t.\">L\u00e0m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m \u0111\u1eb7c bi\u1ec7t.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/#Tu_lam_minh_tro_nen_khac_biet\" title=\"T\u1ef1 l\u00e0m m\u00ecnh tr\u1edf n\u00ean kh\u00e1c bi\u1ec7t.\">T\u1ef1 l\u00e0m m\u00ecnh tr\u1edf n\u00ean kh\u00e1c bi\u1ec7t.<\/a><\/li><\/ul><\/nav><\/div>\n\n<p style=\"font-style: inherit; font-weight: inherit;\">T\u1ea5t c\u1ea3 nh\u1eefng gi\u1ea3i th\u01b0\u1edfng v\u00e0 \u0111\u00e1nh gi\u00e1 cao c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u n\u00e0y \u0111\u1ec1u l\u00e0<strong> k\u1ebft qu\u1ea3 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi<\/strong>, v\u01b0\u1ee3t xa so v\u1edbi nh\u1eefng \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh kh\u00e1c.<\/p>\n<h3 style=\"font-style: inherit; font-weight: inherit;\"><span class=\"ez-toc-section\" id=\"Khong_co_nhan_vien_chi_co_doi_tac\"><\/span><b><strong style=\"font-style: inherit;\">Kh\u00f4ng c\u00f3 nh\u00e2n vi\u00ean, ch\u1ec9 c\u00f3 \u0111\u1ed1i t\u00e1c.<\/strong><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-style: inherit; font-weight: inherit;\">Kh\u00f4ng c\u00f3 ai trong s\u1ed1 70.000 con ng\u01b0\u1eddi \u0111ang l\u00e0m vi\u1ec7c t\u1ea1i John Lewis l\u00e0 nh\u00e2n vi\u00ean, h\u1ecd l\u00e0 nh\u1eefng \u0111\u1ed1i t\u00e1c, nh\u1eefng ng\u01b0\u1eddi c\u00f9ng chung quy\u1ec1n s\u1edf h\u1eefu c\u00f4ng vi\u1ec7c kinh doanh. H\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c <strong>m\u1ed9t ph\u1ea7n l\u1ee3i nhu\u1eadn<\/strong> d\u1ef1a tr\u00ean t\u1ed5ng l\u1ee3i nhu\u1eadn \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi to\u00e0n doanh nghi\u1ec7p, v\u00ec v\u1eady t\u1ea5t c\u1ea3 h\u1ecd \u0111\u1ec1u c\u1ea3m th\u1ea5y m\u00ecnh nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u1ed7 m\u00e1y, lu\u00f4n h\u1ee9ng kh\u1edfi v\u00e0 h\u0103ng say l\u00e0m vi\u1ec7c. \u0110i\u1ec1u n\u00e0y khuy\u1ebfn kh\u00edch h\u1ecd \u0111em \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng d\u1ecbch v\u1ee5 v\u00e0 ph\u01b0\u01a1ng ph\u00e1p h\u1ed7 tr\u1ee3 t\u1ed1i \u01b0u v\u00e0 \u0111\u1eb7c bi\u1ec7t, v\u00ec h\u1ecd c\u1ea3m th\u1ea5y ch\u00ednh m\u00ecnh \u0111ang g\u00f3p s\u1ee9c x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p n\u00e0y.<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><b><strong style=\"font-style: inherit;\">B\u00e0i h\u1ecdc r\u00fat ra -&gt; H\u00e3y tr\u1ea3 l\u01b0\u01a1ng cho nh\u00e2n vi\u00ean theo doanh s\u1ed1 b\u00e1n \u0111\u01b0\u1ee3c.<\/strong><\/b><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/js58952077\/\" rel=\"attachment wp-att-19783\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-19783\" src=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/06\/JS58952077.jpg\" alt=\"\" width=\"615\" height=\"410\" srcset=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/06\/JS58952077.jpg 615w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/06\/JS58952077-300x200.jpg 300w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/06\/JS58952077-50x33.jpg 50w\" sizes=\"(max-width: 615px) 100vw, 615px\" \/><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><em>C\u00e1ch t\u01b0 v\u1ea5n c\u1ee7a nh\u00e2n vi\u00ean chi\u1ebfm \u0111\u1ebfn 70% t\u00e1c \u0111\u1ed9ng quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Duy_tri_dich_vu_khach_hang_truc_tuyen_thu_thap_phan_hoi\"><\/span><b><strong style=\"font-style: inherit;\">Duy tr\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn\u00a0&amp; thu th\u1eadp ph\u1ea3n h\u1ed3i.<\/strong><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Nh\u1eefng \u0111\u1ed1i t\u00e1c n\u00e0y th\u01b0\u1eddng xuy\u00ean trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng \u0111i\u1ec1u h\u1ecd th\u00edch, \u0111i\u1ec1u h\u1ecd c\u1ea7n t\u1eeb John Lewis, thu th\u1eadp th\u00f4ng tin v\u00e0 c\u1ea3i thi\u1ec7n c\u00f4ng vi\u1ec7c.\u00a0\u201c\u0110i\u1ec1u n\u00e0y t\u1ea1o n\u00ean s\u1ee9c h\u1ea5p d\u1eabn v\u1edbi kh\u00e1ch h\u00e0ng, <strong>m\u1ed9t khi th\u00f4ng tin c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c ghi nh\u1eadn, s\u1ebd c\u00f3 nhi\u1ec1u \u0111i\u1ec1u \u0111\u01b0\u1ee3c thay \u0111\u1ed5i<\/strong>.\u201d<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\">C\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y r\u1eb1ng t\u1ea1i John Lewis, vi\u1ec7c <strong>thu th\u1eadp th\u00f4ng tin<\/strong> t\u1eeb c\u00e1c nh\u00e2n vi\u00ean ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 v\u00e0 \u0111ang c\u1ea3m nh\u1eadn, mong mu\u1ed1n, t\u1eeb \u0111\u00f3 c\u00f3 <strong>chi\u1ebfn l\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh ho\u1ea1t \u0111\u1ed9ng kinh doanh<\/strong> s\u1ebd g\u00f3p ph\u1ea7n n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><b><strong style=\"font-style: inherit;\">B\u00e0i h\u1ecdc r\u00fat ra -&gt; H\u00e3y quan t\u00e2m v\u00e0 ch\u0103m s\u00f3c t\u1ed1t kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh b\u00e1n h\u00e0ng online c\u1ee7a b\u1ea1n, bao g\u1ed3m c\u1ea3 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, kh\u00e1ch h\u00e0ng \u0111\u00e3 mua v\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng mua. Li\u00ean t\u1ee5c thu th\u1eadp \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng b\u00e1n h\u00e0ng.<\/strong><\/b><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Lam_khach_hang_cam_thay_ho_dang_duoc_quan_tam_dac_biet\"><\/span><b><strong style=\"font-style: inherit;\">L\u00e0m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m \u0111\u1eb7c bi\u1ec7t.<\/strong><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-weight: 400;\">John Lewis n\u1ed5i ti\u1ebfng v\u1edbi c\u00e1c chi\u1ebfn d\u1ecbch truy\u1ec1n th\u00f4ng \u0111\u00e1nh v\u00e0o c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng. \u0110\u1ebfn v\u1edbi John Lewis, kh\u00e1ch h\u00e0ng lu\u00f4n c\u1ea3m th\u1ea5y nh\u01b0 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c \u0111\u1eb7c bi\u1ec7t. Kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng qu\u1ea3ng c\u00e1o \u0111\u1ea1i tr\u00e0, nh\u1eefng khuy\u1ebfn m\u1ea1i h\u00e0ng lo\u1ea1t. Kh\u00e1ch h\u00e0ng t\u1edbi v\u1edbi John Lewis \u0111\u00f4i khi nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng m\u00f3n qu\u00e0 nh\u1ecf r\u1ea5t &#8220;unique&#8221;, hay \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1 \u0111\u1eb7c bi\u1ec7t n\u1ebfu l\u00e0 ng\u00e0y sinh nh\u1eadt. Nh\u1eefng \u0111i\u1ec1u nh\u1ecf nhoi nh\u01b0ng l\u1ea1i khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m, ch\u0103m s\u00f3c v\u00e0 s\u1eb5n s\u00e0ng b\u1ecf ti\u1ec1n mua h\u00e0ng.<\/p>\n<p style=\"font-weight: 400;\"><b><strong style=\"font-style: inherit;\">B\u00e0i h\u1ecdc r\u00fat ra -&gt; H\u00e3y lu\u00f4n cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c quan t\u00e2m \u0111\u1eb7c bi\u1ec7t, b\u1eb1ng nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1, ch\u01b0\u01a1ng tr\u00ecnh th\u00e0nh vi\u00ean.<\/strong><\/b><\/p>\n<p style=\"font-weight: 400;\">\n<h3 style=\"font-weight: 400;\"><span class=\"ez-toc-section\" id=\"Tu_lam_minh_tro_nen_khac_biet\"><\/span><b><strong style=\"font-style: inherit;\">T\u1ef1 l\u00e0m m\u00ecnh tr\u1edf n\u00ean kh\u00e1c bi\u1ec7t.<\/strong><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-style: inherit; font-weight: inherit;\">Trong qu\u00e1 tr\u00ecnh kinh doanh, m\u1ed9t v\u00e0i tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t mang t\u00ednh b\u01b0\u1edbc ngo\u1eb7t x\u1ea3y ra, \u0111\u1eb7t c\u00f4ng vi\u1ec7c kinh doanh tr\u01b0\u1edbc hai l\u1ef1a ch\u1ecdn \u0111\u1ed1i l\u1eadp: ph\u00e1t tri\u1ec3n b\u00ecnh th\u01b0\u1eddng ho\u1eb7c tr\u1edf n\u00ean th\u1eadt \u0111\u1eb7c bi\u1ec7t.<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\">Khi m\u1ed9t tr\u1eadn m\u01b0a tuy\u1ebft bao ph\u1ee7 c\u1ea3 n\u01b0\u1edbc trong th\u00e1ng 12 n\u0103m 2009, m\u1ed9t c\u1eeda h\u00e0ng John Lewis t\u1ea1i Buckingham nh\u1eadn ra r\u1eb1ng, vi\u1ec7c \u0111\u00f3ng c\u1eeda b\u00e1ch h\u00f3a nh\u01b0 th\u00f4ng th\u01b0\u1eddng v\u00e0 \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u1ed1ng ch\u1ecdi trong b\u00e3o tuy\u1ebft l\u00e0 vi\u1ec7c l\u00e0m r\u1ea5t nh\u1eabn t\u00e2m. Thay v\u00ec th\u1ebf, h\u1ecd \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh m\u1edf c\u1eeda v\u00e0 t\u1ea1o th\u00e0nh m\u1ed9t n\u01a1i tr\u00fa ng\u1ee5 qua \u0111\u00eam t\u1ea1m th\u1eddi cho h\u01a1n 100 ng\u01b0\u1eddi v\u1edbi th\u1ee9c \u0103n cho m\u1ecdi ng\u01b0\u1eddi, c\u00f9ng nhi\u1ec1u \u0111\u1ed3 ch\u01a1i cho l\u0169 tr\u1ebb.<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\">Nh\u1edd s\u1ef1 ki\u1ec7n \u0111\u00f3, v\u00f4 t\u00ecnh h\u1ecd \u0111\u00e3 t\u1ea1o n\u00ean <strong>hi\u1ec7u \u1ee9ng PR<\/strong> t\u1ed1t ngo\u00e0i s\u1ee9c t\u01b0\u1edfng t\u01b0\u1ee3ng, kh\u00f4ng c\u00f3 k\u1ecbch b\u1ea3n n\u00e0o \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb cho vi\u1ec7c n\u00e0y, t\u1ea5t c\u1ea3 di\u1ec5n ra nh\u1edd kh\u1ea3 n\u0103ng \u1ee9ng bi\u1ebfn v\u00e0 \u0111\u01b0a quy\u1ebft \u0111\u1ecbnh \u0111\u00fang l\u00fac \u0111\u00fang ch\u1ed7, r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac khi \u0111\u01b0\u1ee3c \u0111\u1ecdc v\u00e0 xem h\u00ecnh \u1ea3nh ng\u00e0y h\u00f4m \u0111\u00f3.<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\">H\u00e3y lu\u00f4n t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 nh\u00e2n vi\u00ean, c\u1ed9ng s\u1ef1 c\u1ee7a b\u1ea1n, nh\u1eefng ng\u01b0\u1eddi hi\u1ec3u r\u00f5 d\u1ecbch v\u1ee5 v\u00e0 \u0111i\u1ec1u kh\u00e1ch h\u00e0ng mong mu\u1ed1n, ch\u1eafc ch\u1eafn h\u1ecd s\u1ebd \u0111em \u0111\u1ebfn nh\u1eefng c\u01a1 h\u1ed9i \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ghi d\u1ea5u trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><b><strong style=\"font-style: inherit;\">B\u00e0i h\u1ecdc r\u00fat ra -&gt; \u00a0\u0110\u1eebng g\u00f2 b\u00f3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u1eeda h\u00e0ng theo m\u00f4 h\u00ecnh truy\u1ec1n th\u1ed1ng ng\u00e0y n\u00e0y qua ng\u00e0y kh\u00e1c, h\u00e3y c\u00f3 nh\u1eefng h\u00e0nh \u0111\u1ed9ng kh\u00e1c bi\u1ec7t, ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1c bi\u1ec7t. \u0110\u00f4i khi, n\u00f3 s\u1ebd mang l\u1ea1i k\u1ebft qu\u1ea3 ngo\u00e0i s\u1ee9c t\u01b0\u1edfng t\u01b0\u1ee3ng.<\/strong><\/b><\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><span style=\"color: #999999;\"><em>*Ngu\u1ed3n:\u00a0mshopkeeper.vn<\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>John Lewis l\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u kinh doanh chu\u1ed7i b\u00e1ch h\u00f3a tr\u00ean th\u1ebf gi\u1edbi, kh\u1edfi ngu\u1ed3n t\u1ea1i Anh qu\u1ed1c v\u00e0 \u0111\u01b0\u1ee3c coi l\u00e0 ni\u1ec1m t\u1ef1 h\u00e0o c\u1ee7a x\u1ee9 s\u1edf s\u01b0\u01a1ng m\u00f9. John Lewis \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 r\u1ea5t cao nh\u1edd s\u1ef1 ph\u1ed5 bi\u1ebfn v\u00e0 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh hi\u1ebfm c\u00f3 m\u00e0 b\u1ea5t c\u1ee9 th\u01b0\u01a1ng hi\u1ec7u  &#8230;<\/p>\n","protected":false},"author":6,"featured_media":19782,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,64,50],"tags":[],"class_list":["post-19781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-kinh-nghiem-ban-le","category-kinh-doanh"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>H\u1eccC C\u00c1CH CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG NH\u01af JOHN LEWIS. - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H\u1eccC C\u00c1CH CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG NH\u01af JOHN LEWIS. - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog\" \/>\n<meta property=\"og:description\" content=\"John Lewis l\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u kinh doanh chu\u1ed7i b\u00e1ch h\u00f3a tr\u00ean th\u1ebf gi\u1edbi, kh\u1edfi ngu\u1ed3n t\u1ea1i Anh qu\u1ed1c v\u00e0 \u0111\u01b0\u1ee3c coi l\u00e0 ni\u1ec1m t\u1ef1 h\u00e0o c\u1ee7a x\u1ee9 s\u1edf s\u01b0\u01a1ng m\u00f9. John Lewis \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 r\u1ea5t cao nh\u1edd s\u1ef1 ph\u1ed5 bi\u1ebfn v\u00e0 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh hi\u1ebfm c\u00f3 m\u00e0 b\u1ea5t c\u1ee9 th\u01b0\u01a1ng hi\u1ec7u ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/\" \/>\n<meta property=\"og:site_name\" content=\"Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/thitruongsi\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-19T03:12:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-06-19T03:12:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/06\/JohnLewis1-20160915083914524.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"743\" \/>\n\t<meta property=\"og:image:height\" content=\"496\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nguy\u1ec5n H\u00e2n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@thitruongsi\" \/>\n<meta name=\"twitter:site\" content=\"@thitruongsi\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nguy\u1ec5n H\u00e2n\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/\"},\"author\":{\"name\":\"Nguy\u1ec5n H\u00e2n\",\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/#\/schema\/person\/c1c469120f70325d465be7e323d0e8d4\"},\"headline\":\"H\u1eccC C\u00c1CH CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG NH\u01af JOHN LEWIS.\",\"datePublished\":\"2018-06-19T03:12:25+00:00\",\"dateModified\":\"2018-06-19T03:12:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/\"},\"wordCount\":1377,\"publisher\":{\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/#organization\"},\"image\":{\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2018\/06\/JohnLewis1-20160915083914524.jpg\",\"articleSection\":[\"B\u00e1n le\u0309\",\"Kinh nghi\u00ea\u0323m\",\"M\u1eb9o Kinh Doanh\"],\"inLanguage\":\"vi\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/\",\"url\":\"https:\/\/thitruongsi.com\/kinh-nghiem\/hoc-cach-cham-soc-khach-hang-nhu-john-lewis\/\",\"name\":\"H\u1eccC C\u00c1CH CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG NH\u01af JOHN LEWIS. - 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