{"id":20416,"date":"2018-11-14T15:02:22","date_gmt":"2018-11-14T08:02:22","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=20416"},"modified":"2018-11-14T15:05:27","modified_gmt":"2018-11-14T08:05:27","slug":"5-su-that-ban-phai-duong-dau-neu-muon-cham-soc-tot-khach-hang-b2b","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/5-su-that-ban-phai-duong-dau-neu-muon-cham-soc-tot-khach-hang-b2b\/","title":{"rendered":"5 S\u1ef1 th\u1eadt Doanh nghi\u1ec7p B2B ph\u1ea3i \u0111\u01b0\u01a1ng \u0111\u1ea7u n\u1ebfu mu\u1ed1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<p><strong>&#8220;Kh\u00e1ch h\u00e0ng lu\u00f4n lu\u00f4n \u0111\u00fang&#8221; t\u1eeb l\u00e2u \u0111\u00e3 tr\u1edf th\u00e0nh\u00a0quan ni\u1ec7m qu\u00e1 \u0111\u1ed7i quen thu\u1ed9c \u0111\u1ed1i v\u1edbi\u00a0nh\u1eefng ng\u01b0\u1eddi l\u00e0m kinh doanh v\u00e0 d\u00e2n sale. Tuy nhi\u00ean, tr\u00ean th\u1ef1c t\u1ebf, kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o suy ngh\u0129 n\u00e0y c\u0169ng \u0111\u00fang, m\u00e0 c\u00f2n ph\u1ee5 thu\u1ed9c v\u00e0o vi\u1ec7c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai v\u00e0 b\u1ea1n \u0111\u1ecbnh ngh\u0129a t\u1eeb &#8220;\u0111\u00fang&#8221; nh\u01b0 th\u1ebf n\u00e0o n\u1eefa.<\/strong><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">M\u1ee5c l\u1ee5c b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/5-su-that-ban-phai-duong-dau-neu-muon-cham-soc-tot-khach-hang-b2b\/#1_Co_so_khach_hang_B2B_nho_nhung_co_anh_huong_lon\" title=\"1. C\u01a1 s\u1edf kh\u00e1ch h\u00e0ng B2B nh\u1ecf nh\u01b0ng c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn\">1. C\u01a1 s\u1edf kh\u00e1ch h\u00e0ng B2B nh\u1ecf nh\u01b0ng c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/5-su-that-ban-phai-duong-dau-neu-muon-cham-soc-tot-khach-hang-b2b\/#2_Qua_tot_neu_ban_co_nhieu_khach_hang_lau_nam_Nhung%E2%80%A6_do_se_la_%E2%80%9Ccon_dao_hai_luoi%E2%80%9D\" title=\"2. Qu\u00e1 t\u1ed1t, n\u1ebfu b\u1ea1n c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m. Nh\u01b0ng&#8230; \u0111\u00f3 s\u1ebd l\u00e0 &#8220;con dao hai l\u01b0\u1ee1i&#8221;!\">2. Qu\u00e1 t\u1ed1t, n\u1ebfu b\u1ea1n c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m. Nh\u01b0ng&#8230; \u0111\u00f3 s\u1ebd l\u00e0 &#8220;con dao hai l\u01b0\u1ee1i&#8221;!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/5-su-that-ban-phai-duong-dau-neu-muon-cham-soc-tot-khach-hang-b2b\/#3_Quan_tam_va_quan_tam_hon_nua\" title=\"3. Quan t\u00e2m v\u00e0 quan t\u00e2m h\u01a1n n\u1eefa\">3. Quan t\u00e2m v\u00e0 quan t\u00e2m h\u01a1n n\u1eefa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/5-su-that-ban-phai-duong-dau-neu-muon-cham-soc-tot-khach-hang-b2b\/#4_That_kho_de_tim_duoc_mot_khach_hang_B2B_co_tam\" title=\"4. Th\u1eadt kh\u00f3 \u0111\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng B2B c\u00f3 t\u00e2m!\">4. Th\u1eadt kh\u00f3 \u0111\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng B2B c\u00f3 t\u00e2m!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/5-su-that-ban-phai-duong-dau-neu-muon-cham-soc-tot-khach-hang-b2b\/#5_Cac_cong_ty_B2B_canh_tranh_ve_chat_luong_ho_tro_khach_hang\" title=\"5. C\u00e1c c\u00f4ng ty B2B c\u1ea1nh tranh v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\">5. C\u00e1c c\u00f4ng ty B2B c\u1ea1nh tranh v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>N\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111ang ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c B2B, vi\u1ec7c ch\u1ea5p nh\u1eadn &#8220;kh\u00e1ch h\u00e0ng \u0111\u00fang&#8221; c\u0169ng ch\u01b0a quan tr\u1ecdng b\u1eb1ng c\u00e1ch b\u1ea1n quan t\u00e2m, <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/co-cong-lang-nghe-khach-hang-co-ngay-kinh-doanh-thanh-cong\/\" target=\"_blank\">l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/a><\/span>\u00a0nh\u01b0 th\u1ebf n\u00e0o. M\u1eb7c d\u00f9, \u0111\u1ed1i v\u1edbi B2C hay B2B th\u00ec \u0111\u1ec3 kh\u00e1ch h\u00e0ng quay l\u1ea1i b\u1ea1n c\u1ea7n th\u1ef1c hi\u1ec7n t\u1ed1t c\u00e1c c\u00f4ng t\u00e1c ch\u0103m s\u00f3c. Tuy nhi\u00ean, nh\u1eefng nguy\u00ean t\u1eafc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng B2C kh\u00f4ng h\u1eb3n ph\u00f9 h\u1ee3p \u0111\u1ed1i v\u1edbi B2B. Hay n\u00f3i tr\u1eafng ra, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng B2B ph\u1ee9c t\u1ea1p v\u00e0 kh\u00f3 kh\u0103n h\u01a1n nhi\u1ec1u so v\u1edbi kh\u00e1ch h\u00e0ng B2C.<\/p>\n<p>V\u00e0 sau \u0111\u00e2y l\u00e0 5 s\u1ef1 th\u1eadt m\u00e0 b\u1ea1n ph\u1ea3i ch\u1ea5p nh\u1eadn v\u00e0 \u0111\u01b0\u01a1ng \u0111\u1ea7u n\u1ebfu mu\u1ed1n ch\u0103m s\u00f3c hi\u1ec7u qu\u1ea3 kh\u00e1ch h\u00e0ng B2B.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_Co_so_khach_hang_B2B_nho_nhung_co_anh_huong_lon\"><\/span>1. C\u01a1 s\u1edf kh\u00e1ch h\u00e0ng B2B nh\u1ecf nh\u01b0ng c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Kh\u00f4ng gi\u1ed1ng B2C, B2B c\u00f3 t\u1eadp kh\u00e1ch h\u00e0ng nh\u1ecf h\u01a1n nh\u01b0ng gi\u00e1 tr\u1ecb c\u1ee7a m\u1ed7i giao d\u1ecbch\/ \u0111\u01a1n h\u00e0ng l\u1ea1i l\u1edbn h\u01a1n r\u1ea5t nhi\u1ec1u. V\u1edbi B2C, n\u1ebfu b\u1ea1n m\u1ea5t \u0111i 1 ho\u1eb7c 2 kh\u00e1ch h\u00e0ng th\u00ec ch\u1eb3ng c\u00f3 g\u00ec to t\u00e1t c\u1ea3, nh\u01b0ng v\u1edbi B2B th\u00ec ng\u01b0\u1ee3c l\u1ea1i, ch\u1ec9 c\u1ea7n v\u00e0i kh\u00e1ch h\u00e0ng &#8220;ngh\u1ec9 ch\u01a1i&#8221; v\u1edbi b\u1ea1n th\u00f4i th\u00ec doanh thu cu\u1ed1i n\u0103m c\u0169ng c\u00f3 nguy c\u01a1 &#8220;\u0111i\u00eau \u0111\u1ee9ng&#8221; r\u1ed3i. V\u00ec v\u1eady, \u0111\u1ea7u t\u01b0 ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng B2B ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a c\u1ed1t l\u00f5i \u0111\u1ec3 b\u1ea1n khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u00e0 gi\u1eef ch\u00e2n h\u1ecd.<\/p>\n<p>Ch\u01b0a h\u1ebft, sau n\u00e0y, tr\u01b0\u1eddng h\u1ee3p c\u00e1c c\u00f4ng ty kh\u00e1ch h\u00e0ng c\u00f3 s\u1ef1 thay \u0111\u1ed5i v\u1ec1 c\u1ea5u tr\u00fac n\u1ed9i b\u1ed9 hay s\u00e1p nh\u1eadp th\u00ec b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 kh\u1ea3 n\u0103ng h\u1ee3p t\u00e1c ti\u1ebfp v\u1edbi h\u1ecd, n\u1ebfu h\u1ecd nh\u00ecn nh\u1eadn b\u1ea1n l\u00e0 m\u1ed9t nh\u00e0 cung c\u1ea5p s\u1ea3n ph\u1ea5m\/ d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Qua_tot_neu_ban_co_nhieu_khach_hang_lau_nam_Nhung%E2%80%A6_do_se_la_%E2%80%9Ccon_dao_hai_luoi%E2%80%9D\"><\/span>2. Qu\u00e1 t\u1ed1t, n\u1ebfu b\u1ea1n c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m. Nh\u01b0ng&#8230; \u0111\u00f3 s\u1ebd l\u00e0 &#8220;con dao hai l\u01b0\u1ee1i&#8221;!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Trong t\u1eadp kh\u00e1ch h\u00e0ng B2B c\u1ee7a b\u1ea1n, c\u00f3 l\u1ebd kh\u00f4ng \u00edt ng\u01b0\u1eddi \u0111\u00e3 g\u1eafn b\u00f3 c\u00f9ng b\u1ea1n trong su\u1ed1t th\u1eddi gian d\u00e0i. \u0110i\u1ec1u \u0111\u00f3 r\u1ea5t tuy\u1ec7t, nh\u01b0ng li\u1ec7u b\u1ea1n \u0111\u00e3 quan t\u00e2m h\u1ecd \u0111\u1ea7y \u0111\u1ee7 ch\u01b0a?<\/p>\n<p>N\u00e0y nh\u00e9, gi\u1ea3 s\u1eed trong kh\u00e2u ch\u0103m s\u00f3c, b\u1ea1n khi\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m \u0111\u00f3 kh\u00f4ng h\u00e0i l\u00f2ng m\u1ed9t v\u00e0i th\u1ee9. 1 l\u1ea7n, 2 l\u1ea7n h\u1ecd s\u1ebd cho qua v\u00e0 ch\u1eb3ng ph\u00e0n n\u00e0n g\u00ec v\u1edbi b\u1ea1n \u0111\u00e2u. Nh\u01b0ng n\u1ebfu t\u00ecnh tr\u1ea1ng n\u00e0y c\u00f2n ti\u1ebfp di\u1ec5n \u1edf nh\u1eefng l\u1ea7n sau th\u00ec h\u1ecd s\u1ebd ngay l\u1eadp t\u1ee9c &#8220;chia tay&#8221; b\u1ea1n trong \u00e2m th\u1ea7m v\u00e0 chuy\u1ec3n sang h\u1ee3p t\u00e1c v\u1edbi nh\u1eefng doanh nghi\u1ec7p \u0111\u1ed1i th\u1ee7 kh\u00e1c.<\/p>\n<p>Do \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p B2B lu\u00f4n ph\u1ea3i theo d\u00f5i s\u00e1t sao v\u00e0 \u00fd th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec \u0111ang di\u1ec5n ra trong m\u1ed1i quan h\u1ec7 v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng, d\u00f9 h\u1ecd l\u00e0 kh\u00e1ch h\u00e0ng c\u0169 hay m\u1edbi.\u00a0S\u1ef1 t\u1ef1 m\u00e3n l\u00e0 k\u1ebb th\u00f9 t\u1ed3i t\u1ec7 nh\u1ea5t v\u1edbi nh\u1eefng nh\u00e0 kinh doanh, h\u00e3y ghi nh\u1edb \u0111i\u1ec1u n\u00e0y nh\u00e9!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Quan_tam_va_quan_tam_hon_nua\"><\/span>3. Quan t\u00e2m v\u00e0 quan t\u00e2m h\u01a1n n\u1eefa<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>C\u00e0ng c\u00f3 nhi\u1ec1u d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec b\u1ea1n c\u00e0ng c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 ch\u0103m s\u00f3c h\u1ecd hi\u1ec7u qu\u1ea3 h\u01a1n. B\u1ea1n c\u1ea7n ph\u1ea3i xem x\u00e9t kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed5ng qu\u00e1t v\u00e0 chi ti\u1ebft. Xem x\u00e9t c\u1ee5 th\u1ec3 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e1c v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang v\u01b0\u1edbng m\u1eafc, t\u1eeb \u0111\u00f3 \u0111\u1ec1 ra c\u00e1ch th\u1ee9c kh\u1eafc ph\u1ee5c v\u00e0 c\u1ea3i thi\u1ec7n ph\u00f9 h\u1ee3p. \u0110\u1eebng \u0111\u1ec3 &#8220;m\u1ea5t b\u00f2 m\u1edbi lo l\u00e0m chu\u1ed3ng&#8221; b\u1ea1n nh\u00e9!<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_That_kho_de_tim_duoc_mot_khach_hang_B2B_co_tam\"><\/span>4. Th\u1eadt kh\u00f3 \u0111\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c m\u1ed9t kh\u00e1ch h\u00e0ng B2B c\u00f3 t\u00e2m!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>N\u00f3i ra \u0111i\u1ec1u n\u00e0y &#8220;\u0111au l\u00f2ng&#8221; th\u1eadt, nh\u01b0ng b\u1ea1n ph\u1ea3i ch\u1ea5p nh\u1eadn th\u00f4i. B\u1ea1n bi\u1ebft \u0111\u00f3, th\u1eddi \u0111\u1ea1i ng\u00e0y nay l\u00e0 th\u1eddi \u0111\u1ea1i c\u1ee7a m\u1ea1ng x\u00e3 h\u1ed9i (Facebook, Zalo, Instagram&#8230;) v\u00e0 m\u1ecdi chuy\u1ec7n \u0111i\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c lan truy\u1ec1n tr\u00ean \u0111\u00f3 m\u1ed9t c\u00e1ch ch\u00f3ng m\u1eb7t.<\/p>\n<p>N\u1ebfu b\u1ea1n l\u00e0m kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, kh\u00f3 ch\u1ecbu, b\u1ef1c b\u1ed9i th\u00ec h\u1ecd c\u00f3 th\u1ec3 s\u1ebd \u0111\u01b0a chuy\u1ec7n n\u00e0y l\u00ean m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 khi\u1ebfn th\u01b0\u01a1ng hi\u1ec7u\/ doanh nghi\u1ec7p c\u1ee7a b\u1ea1n b\u1ecb &#8220;n\u00e9m \u0111\u00e1&#8221; d\u1eef d\u1ed9i. B\u1edfi l\u1ebd \u0111\u00f3, n\u1ebfu kh\u00f4ng mu\u1ed1n chuy\u1ec7n \u0111\u00e1ng ti\u1ebfc\u00a0nh\u01b0 th\u1ebf\u00a0x\u1ea3y ra, b\u1ea1n ph\u1ea3i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1eadt chu \u0111\u00e1o.<\/p>\n<p>M\u1eb7c kh\u00e1c, c\u00f3 \u0111\u1ebfn 30 &#8211; 40% kh\u00e1ch h\u00e0ng B2B s\u1ebd gi\u1edbi thi\u1ec7u b\u1ea1n v\u1edbi nh\u1eefng ng\u01b0\u1eddi h\u1ecd quen n\u1ebfu b\u1ea1n khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 vui v\u1ebb. S\u1ee9c m\u1ea1nh c\u1ee7a marketing truy\u1ec1n mi\u1ec7ng l\u1edbn g\u1ea5p nhi\u1ec1u l\u1ea7n so v\u1edbi nh\u1eefng chi\u1ebfc d\u1ecbch qu\u1ea3ng c\u00e1o t\u1ed1n k\u00e9m m\u00e0 \u0111\u00fang kh\u00f4ng?<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Cac_cong_ty_B2B_canh_tranh_ve_chat_luong_ho_tro_khach_hang\"><\/span>5. C\u00e1c c\u00f4ng ty B2B c\u1ea1nh tranh v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>V\u1edbi nhi\u1ec1u doanh nghi\u1ec7p B2B, s\u1ea3n ph\u1ea9m th\u01b0\u1eddng l\u00e0 c\u1ed1 \u0111\u1ecbnh v\u00e0 kh\u00f4ng c\u00f3 nhi\u1ec1u thay \u0111\u1ed5i, c\u1ea3i ti\u1ebfn hay n\u00e2ng c\u1ea5p \u0111\u00e1ng k\u1ec3. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao, khi 2 doanh nghi\u1ec7p B2B c\u1ea1nh tranh v\u1edbi nhau, th\u01b0\u1eddng s\u1ebd l\u00e0 c\u1ea1nh tranh v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Doanh nghi\u1ec7p n\u00e0o mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n, khi\u1ebfn kh\u00e1ch h\u00e0ng &#8220;happy&#8221; h\u01a1n th\u00ec s\u1ebd gi\u00e0nh chi\u1ebfn th\u1eafng.<\/p>\n<p><strong>T\u00f3m l\u1ea1i, th\u00e0nh b\u1ea1i c\u1ee7a m\u1ed9t doanh nghi\u1ec7p B2B ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Ngo\u00e0i vi\u1ec7c s\u1eed d\u1ee5ng ngu\u1ed3n nh\u00e2n l\u1ef1c, b\u1ea1n c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ebfn s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f4ng vi\u1ec7c thu\u1eadn l\u1ee3i h\u01a1n. V\u00e0 h\u00e3y nh\u1edb r\u1eb1ng,\u00a0t\u01b0 duy\u00a0&#8220;kh\u00e1ch h\u00e0ng lu\u00f4n lu\u00f4n \u0111\u00fang&#8221; kh\u00f4ng quan tr\u1ecdng b\u1eb1ng c\u00e1ch b\u1ea1n gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ra sao. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Kh\u00e1ch h\u00e0ng lu\u00f4n lu\u00f4n \u0111\u00fang&#8221; t\u1eeb l\u00e2u \u0111\u00e3 tr\u1edf th\u00e0nh\u00a0quan ni\u1ec7m qu\u00e1 \u0111\u1ed7i quen thu\u1ed9c \u0111\u1ed1i v\u1edbi\u00a0nh\u1eefng ng\u01b0\u1eddi l\u00e0m kinh doanh v\u00e0 d\u00e2n sale. Tuy nhi\u00ean, tr\u00ean th\u1ef1c t\u1ebf, kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o suy ngh\u0129 n\u00e0y c\u0169ng \u0111\u00fang, m\u00e0 c\u00f2n ph\u1ee5 thu\u1ed9c v\u00e0o vi\u1ec7c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai v\u00e0 b\u1ea1n \u0111\u1ecbnh ngh\u0129a t\u1eeb  &#8230;<\/p>\n","protected":false},"author":3,"featured_media":20421,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50],"tags":[],"class_list":["post-20416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-doanh"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 S\u1ef1 th\u1eadt Doanh nghi\u1ec7p B2B ph\u1ea3i \u0111\u01b0\u01a1ng \u0111\u1ea7u n\u1ebfu mu\u1ed1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/title>\n<meta name=\"description\" content=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng B2B ph\u1ee9c t\u1ea1p v\u00e0 kh\u00f3 kh\u0103n h\u01a1n nhi\u1ec1u so v\u1edbi kh\u00e1ch h\u00e0ng B2C. 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