{"id":21598,"date":"2019-04-03T11:00:56","date_gmt":"2019-04-03T04:00:56","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=21598"},"modified":"2019-04-19T17:02:55","modified_gmt":"2019-04-19T10:02:55","slug":"10-con-so-noi-ra-dieu-khach-hang-mong-muon-nhat-khi-mua-hang-online","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/10-con-so-noi-ra-dieu-khach-hang-mong-muon-nhat-khi-mua-hang-online\/","title":{"rendered":"10 con s\u1ed1 “n\u00f3i” ra \u0111i\u1ec1u kh\u00e1ch h\u00e0ng mong mu\u1ed1n ch\u1ee7 Shop Online \u0111\u00e1p \u1ee9ng nh\u1ea5t"},"content":{"rendered":"\n

“Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111i\u1ec1u g\u00ec nh\u1ea5t khi mua h\u00e0ng Online?”. Kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ng\u01b0\u1eddi y\u00eau, bi\u1ebft ng\u01b0\u1eddi bi\u1ebft ta tr\u0103m tr\u1eadn tr\u0103m th\u1eafng. Mu\u1ed1n chinh ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng th\u00ec tr\u01b0\u1edbc ti\u00ean, b\u1ea1n – nh\u1eefng ch\u1ee7 Shop kinh doanh Online c\u1ea7n ph\u1ea3i bi\u1ebft h\u1ecd mong \u0111\u1ee3i \u0111i\u1ec1u g\u00ec, c\u00e1i g\u00ec l\u00e0m cho h\u1ecd mua h\u00e0ng c\u1ee7a b\u1ea1n m\u00e0 kh\u00f4ng ph\u1ea3i l\u00e0 shop kh\u00e1c. H\u00e3y c\u00f9ng Thitruongsi.com<\/a> \u0111i t\u00ecm l\u1eddi gi\u1ea3i \u0111\u00e1p cho c\u00e2u h\u1ecfi “Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111i\u1ec1u g\u00ec nh\u1ea5t khi mua h\u00e0ng Online?” trong b\u00e0i vi\u1ebft n\u00e0y nh\u00e9!<\/b><\/p>\n\n\n\n

Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Vi\u1ec7t Nam \u0111ang l\u00e0 “m\u1ecf v\u00e0ng” ch\u01b0a khai th\u00e1c h\u1ebft<\/h2>\n\n\n\n

Theo nh\u1eadn \u0111\u1ecbnh c\u1ee7a \u00f4ng \u0110\u1eb7ng Ho\u00e0ng H\u1ea3i – \u0111\u1ea1i di\u1ec7n C\u1ee5c Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 Kinh t\u1ebf s\u1ed1 ta\u0323i Di\u1ec5n \u0111\u00e0n To\u00e0n c\u1ea3nh Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Vi\u1ec7t Nam, do Hi\u1ec7p h\u1ed9i th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Vi\u1ec7t Nam (VECOM) ph\u1ed1i h\u1ee3p v\u1edbi C\u1ee5c Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 Kinh t\u1ebf s\u1ed1, B\u1ed9 C\u00f4ng Th\u01b0\u01a1ng t\u1ed5 ch\u1ee9c ng\u00e0y 28\/3 t\u1ea1i TP. HCM:<\/p>\n\n\n\n

“V\u1edbi h\u01a1n 64 tri\u1ec7u ng\u01b0\u1eddi, t\u01b0\u01a1ng \u0111\u01b0\u01a1ng 66% d\u00e2n s\u1ed1 \u0111ang s\u1eed d\u1ee5ng internet, 58 tri\u1ec7u ng\u01b0\u1eddi s\u1eed d\u1ee5ng c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng c\u1ee7a quy m\u00f4 th\u1ecb tr\u01b0\u1eddng, Vi\u1ec7t Nam s\u1ebd c\u00f3 t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n h\u00e0ng \u0111\u1ea7u \u0110\u00f4ng Nam \u00c1 v\u1ec1 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed”.<\/strong><\/p>\n\n\n\n

C\u1ee5 th\u1ec3, theo s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea c\u1ee7a VECOM, n\u0103m 2018 l\u00e0 n\u0103m s\u00f4i \u0111\u1ed9ng nh\u1ea5t c\u1ee7a kinh doanh tr\u1ef1c tuy\u1ebfn v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng \u0111\u1ea1t tr\u00ean 30%. V\u1edbi \u0111i\u1ec3m xu\u1ea5t ph\u00e1t th\u1ea5p (kho\u1ea3ng 4 t\u1ec9 USD) v\u00e0o n\u0103m 2015, nh\u01b0ng nh\u1edd t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng trung b\u00ecnh trong 3 n\u0103m li\u00ean ti\u1ebfp n\u00ean quy m\u00f4 th\u1ecb tr\u01b0\u1eddng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed n\u0103m 2018 l\u00ean t\u1edbi 7,8 t\u1ec9 USD.<\/p>\n\n\n\n

\"\"


Quy m\u00f4 & T\u0103ng tr\u01b0\u1edfng TM\u0110T to\u00e0n c\u1ea7u 2018<\/strong> – Ngu\u1ed3n: eMarketer | Worldwide Retail e-commerce Sales by Region | 2018 \u2013 All categories | Hootsuite 2018.<\/figcaption><\/figure><\/div>\n\n\n\n

V\u00e0 n\u1ebfu t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng c\u1ee7a n\u0103m 2019 v\u00e0 2020 ti\u1ebfp t\u1ee5c \u1edf m\u1ee9c 30%, quy m\u00f4 th\u01b0\u01a1ng ma\u0323i \u0111i\u00ea\u0323n t\u01b0\u0309 ba\u0301n le\u0309 s\u1ebd \u0111a\u0323t 10 t\u1ec9 USD va\u0300o n\u0103m 2020.<\/p>\n\n\n\n

V\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng nh\u01b0 hi\u1ec7n nay, \u00f4ng \u0110\u1eb7ng Ho\u00e0ng H\u1ea3i c\u0169ng cho r\u1eb1ng, ti\u1ec1m n\u0103ng c\u1ee7a th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed ch\u00ednh l\u00e0 do d\u00e2n s\u1ed1 tr\u1ebb c\u1ee7a Vi\u1ec7t Nam v\u00e0 l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh chi\u1ebfm t\u1ec9 tr\u1ecdng l\u1edbn. \u0110\u00f3 v\u1eeba l\u00e0 c\u01a1 h\u1ed9i h\u1ea5p d\u1eabn v\u1eeba l\u00e0 th\u00e1ch th\u1ee9c c\u1ef1c k\u1ef3 l\u1edbn \u0111\u1ed1i v\u1edbi nh\u1eefng doanh nghi\u1ec7p, nh\u1eefng ch\u1ee7 Shop \u0111ang tham gia kinh doanh Online hi\u1ec7n nay.<\/p>\n\n\n\n

Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111i\u1ec1u g\u00ec khi mua s\u1eafm tr\u1ef1c tuy\u1ebfn?<\/h2>\n\n\n\n

B\u00e0 L\u00ea Th\u1ecb Th\u00f9y Trang – ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n c\u00f4ng ty nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng Nielsen Vi\u1ec7t Nam cho r\u1eb1ng c\u00e1c \u0111\u1ed9ng l\u1ef1c ch\u00ednh th\u00fac \u0111\u1ea9y quy\u1ebft \u0111\u1ecbnh mua s\u1eafm online hi\u1ec7n nay bao g\u1ed3m: gi\u00e1 c\u1ea3, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i, c\u00e1c ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng, giao h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/strong> \u0110\u00e2y l\u00e0 s\u1ef1 k\u00edch th\u00edch t\u0103ng tr\u01b0\u1edfng quan tr\u1ecdng c\u1ee7a th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Vi\u1ec7t Nam.<\/p>\n\n\n\n

V\u00e0 10 y\u1ebfu t\u1ed1 h\u00e0ng \u0111\u1ea7u m\u00e0 kh\u00e1ch h\u00e0ng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c t\u1eeb nh\u00e0 b\u00e1n l\u1ebb tr\u1ef1c tuy\u1ebfn l\u00e0: <\/p>\n\n\n\n

  • \u0110\u1ea3m b\u1ea3o ho\u00e0n ti\u1ec1n<\/strong> \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00fang \u0111\u01a1n h\u00e0ng (51%).<\/li>
  • D\u1ecbch v\u1ee5 cung c\u1ea5p s\u1ea3n ph\u1ea9m thay th\u1ebf t\u01b0\u01a1ng t\u1ef1<\/strong> (48%).<\/li>
  • Cung c\u1ea5p giao h\u00e0ng mi\u1ec5n ph\u00ed<\/strong> v\u1edbi s\u1ed1 l\u01b0\u1ee3ng mua h\u00e0ng t\u1ed1i thi\u1ec3u (47%).<\/li>
  • Giao h\u00e0ng ch\u00ednh x\u00e1c<\/strong> ph\u00f9 h\u1ee3p v\u1edbi l\u1ecbch tr\u00ecnh c\u1ee7a ng\u01b0\u1eddi mua (46%).<\/li><\/ul>\n\n\n\n
    \"\"
    Ngu\u1ed3n: Nielsen Global Commerce Study 2018<\/figcaption><\/figure><\/div>\n\n\n\n
    • Website c\u1ee7a nh\u00e0 b\u00e1n l\u1ebb cung c\u1ea5p ti\u1ebfn \u0111\u1ed9 chi ti\u1ebft v\u00e0 th\u1ef1c t\u1ebf v\u1ec1 t\u00ecnh tr\u1ea1ng<\/strong> \u0111\u01a1n h\u00e0ng (44%).<\/li>
    • Cung c\u1ea5p h\u00e0ng mi\u1ec5n ph\u00ed t\u1eeb th\u1ee9 Ba \u0111\u1ebfn th\u1ee9 N\u0103m<\/strong> m\u1ed7i tu\u1ea7n (44%).<\/li>
    • Th\u1eed mua s\u1eafm tr\u1ef1c tuy\u1ebfn v\u00e0 nh\u1eadn giao h\u00e0ng mi\u1ec5n ph\u00ed<\/strong> 7 ng\u00e0y m\u1ed7i tu\u1ea7n (43%).<\/li>
    • C\u00f3 m\u1ed9t s\u1ed1 \u0111i\u1ec3m l\u1ea5y h\u00e0ng thu\u1eadn ti\u1ec7n t\u1ea1i m\u1ed9t s\u1ed1 ga t\u00e0u (41%).<\/li>
    • Mua “v\u00e9 n\u0103m” v\u00e0 t\u1eadn h\u01b0\u1edfng giao h\u00e0ng mi\u1ec5n ph\u00ed kh\u00f4ng gi\u1edbi h\u1ea1n<\/strong> 7 ng\u00e0y m\u1ed7i tu\u1ea7n (37%).<\/li>
    • G\u1eedi tin nh\u1eafn\/ email<\/strong> trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng c\u00f2n h\u00e0ng (35%).<\/li><\/ul>\n\n\n\n

      \u0110\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft \u0111\u1ec3 bi\u1ebfn doanh nghi\u1ec7p, Shop c\u1ee7a b\u1ea1n c\u00f3 v\u1ecb th\u1ebf n\u1ed5i b\u1eadt h\u01a1n so v\u1edbi \u0111\u1ed1i th\u1ee7. N\u1eafm ch\u1eafc 10 k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng tr\u00ean \u0111\u00e2y, b\u1ea1n s\u1ebd c\u00f3 trong tay ch\u00eca kh\u00f3a \u0111\u1ec3 n\u00e2ng c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 hi\u1ec7u qu\u1ea3 chuy\u1ec3n \u0111\u1ed5i. V\u00e0 h\u00e3y lu\u00f4n nh\u1edb r\u1eb1ng b\u1ea1n kh\u00f4ng th\u1ec3 d\u1ef1a m\u00e3i v\u00e0o ch\u00ednh s\u00e1ch khuy\u1ebfn m\u1ea1i, b\u1edfi b\u1ea1n kh\u00f4ng th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch \u0111\u00f3. B\u1ea1n c\u1ea7n c\u1ea1nh tranh b\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, b\u1eb1ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c giao h\u00e0ng nhanh, ti\u1ec7n l\u1ee3i, uy t\u00edn!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

      “Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111i\u1ec1u g\u00ec nh\u1ea5t khi mua h\u00e0ng Online?”. Kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ng\u01b0\u1eddi y\u00eau, bi\u1ebft ng\u01b0\u1eddi bi\u1ebft ta tr\u0103m tr\u1eadn tr\u0103m th\u1eafng. Mu\u1ed1n chinh ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng th\u00ec tr\u01b0\u1edbc ti\u00ean, b\u1ea1n – nh\u1eefng ch\u1ee7 Shop kinh doanh Online c\u1ea7n ph\u1ea3i bi\u1ebft h\u1ecd mong \u0111\u1ee3i \u0111i\u1ec1u g\u00ec, c\u00e1i g\u00ec l\u00e0m cho h\u1ecd mua h\u00e0ng c\u1ee7a b\u1ea1n m\u00e0 kh\u00f4ng ph\u1ea3i l\u00e0 shop kh\u00e1c. H\u00e3y c\u00f9ng Thitruongsi.com \u0111i t\u00ecm l\u1eddi gi\u1ea3i \u0111\u00e1p cho c\u00e2u h\u1ecfi “Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111i\u1ec1u g\u00ec nh\u1ea5t khi mua h\u00e0ng Online?” trong b\u00e0i vi\u1ebft n\u00e0y nh\u00e9!<\/p>\n","protected":false},"author":3,"featured_media":21607,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41,46,64,50],"tags":[308,316],"class_list":["post-21598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-ban-le","category-kinh-nghiem-ban-le","category-kinh-doanh","tag-ban-le","tag-kinh-nghiem-ban-le"],"yoast_head":"\n10 con s\u1ed1 "n\u00f3i" ra \u0111i\u1ec1u kh\u00e1ch h\u00e0ng mong mu\u1ed1n ch\u1ee7 Shop Online \u0111\u00e1p \u1ee9ng nh\u1ea5t - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog<\/title>\n<meta name=\"description\" content=\""Kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111i\u1ec1u g\u00ec nh\u1ea5t khi mua h\u00e0ng Online?". 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