{"id":5255,"date":"2017-06-06T15:03:55","date_gmt":"2017-06-06T08:03:55","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=5255"},"modified":"2017-06-09T15:05:39","modified_gmt":"2017-06-09T08:05:39","slug":"lam-sao-lay-lai-khach-hang-da-mat","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/","title":{"rendered":"L\u00e0m sao L\u1ea4Y L\u1ea0I KH\u00c1CH H\u00c0NG \u0111\u00e3 m\u1ea5t?"},"content":{"rendered":"<p><em><b>Ni\u1ec1m tin n\u01a1i kh\u00e1ch h\u00e0ng l\u00e0 t\u00e0i s\u1ea3n quan tr\u1ecdng c\u1ee7a doanh nghi\u1ec7p. H\u00e3y th\u1eed ngh\u0129 xem n\u1ebfu ni\u1ec1m tin m\u1ea5t \u0111i, kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n g\u1eafn b\u00f3, h\u1ecd \u0111i t\u00ecm c\u1eeda h\u00e0ng kh\u00e1c t\u1ed1t h\u01a1n. K\u1ebft qu\u1ea3 l\u00e0 c\u00f4ng vi\u1ec7c kinh doanh xu\u1ed1ng d\u1ed1c, c\u1eeda h\u00e0ng \u0111\u1ed1i m\u1eb7t nguy c\u01a1 ph\u00e1 s\u1ea3n. <\/b><b>\u0110\u00f3 th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t t\u1ed5n th\u1ea5t r\u1ea5t l\u1edbn. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 l\u1ea5y l\u1ea1i kh\u00e1ch h\u00e0ng \u0111\u00e3 m\u1ea5t? \u00a0<\/b><\/em><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">M\u1ee5c l\u1ee5c b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#1_Lap_danh_sach_nhung_khach_hang_da_mat\" title=\"1. L\u1eadp danh s\u00e1ch nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 m\u1ea5t\">1. L\u1eadp danh s\u00e1ch nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 m\u1ea5t<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#De_lay_lai_khach_buoc_dau_tien_can_xac_dinh_%E2%80%9CHo_la_ai%E2%80%9D_Thuc_te_ban_co_the_nho_ra_ngay_nhung_khach_hang_lon_da_bo_di_nhung_nhieu_khach_hang_nho_lai_rat_de_di_vao_quen_lang_Hien_nay_co_rat_nhieu_phan_mem_quan_ly_ban_hang_ho_tro_ghi_chep_va_quan_ly_thong_tin_khach_hang_Ban_co_the_thong_ke_duoc_tan_suat_mua_hang_nam_bat_bao_lau_mot_khach_hang_cu_the_chua_quay_lai_theo_doi_bao_cao_mua_hang_chi_tiet_trong_qua_khu_%E2%80%A6\" title=\"\u0110\u1ec3 l\u1ea5y l\u1ea1i kh\u00e1ch, b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean c\u1ea7n x\u00e1c \u0111\u1ecbnh \u201cH\u1ecd l\u00e0 ai?\u201d. Th\u1ef1c t\u1ebf, b\u1ea1n c\u00f3 th\u1ec3 nh\u1edb ra ngay nh\u1eefng kh\u00e1ch h\u00e0ng l\u1edbn \u0111\u00e3 b\u1ecf \u0111i, nh\u01b0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng nh\u1ecf l\u1ea1i r\u1ea5t d\u1ec5 \u0111i v\u00e0o qu\u00ean l\u00e3ng. Hi\u1ec7n nay, c\u00f3 r\u1ea5t nhi\u1ec1u ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng h\u1ed7 tr\u1ee3 ghi ch\u00e9p v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 th\u1ed1ng k\u00ea \u0111\u01b0\u1ee3c t\u1ea7n su\u1ea5t mua h\u00e0ng, n\u1eafm b\u1eaft bao l\u00e2u m\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 ch\u01b0a quay l\u1ea1i, theo d\u00f5i b\u00e1o c\u00e1o mua h\u00e0ng chi ti\u1ebft trong qu\u00e1 kh\u1ee9, \u2026\">\u0110\u1ec3 l\u1ea5y l\u1ea1i kh\u00e1ch, b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean c\u1ea7n x\u00e1c \u0111\u1ecbnh \u201cH\u1ecd l\u00e0 ai?\u201d. Th\u1ef1c t\u1ebf, b\u1ea1n c\u00f3 th\u1ec3 nh\u1edb ra ngay nh\u1eefng kh\u00e1ch h\u00e0ng l\u1edbn \u0111\u00e3 b\u1ecf \u0111i, nh\u01b0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng nh\u1ecf l\u1ea1i r\u1ea5t d\u1ec5 \u0111i v\u00e0o qu\u00ean l\u00e3ng. Hi\u1ec7n nay, c\u00f3 r\u1ea5t nhi\u1ec1u ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng h\u1ed7 tr\u1ee3 ghi ch\u00e9p v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 th\u1ed1ng k\u00ea \u0111\u01b0\u1ee3c t\u1ea7n su\u1ea5t mua h\u00e0ng, n\u1eafm b\u1eaft bao l\u00e2u m\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 ch\u01b0a quay l\u1ea1i, theo d\u00f5i b\u00e1o c\u00e1o mua h\u00e0ng chi ti\u1ebft trong qu\u00e1 kh\u1ee9, \u2026<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#2_Tim_hieu_nguyen_nhan\" title=\"2. T\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n\">2. T\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#Sau_khi_da_co_thong_tin_chi_tiet_ve_nhung_khach_hang_khong_quay_tro_lai_cua_hang_ban_co_the_goi_dien_thoai_cho_nhung_khach_hang_do_hoac_gap_go_truc_tiep_de_tim_hieu_nguyen_nhan_Truoc_khi_lam_viec_nay_can_phai_nam_ro_giao_dich_truoc_day_cua_khach_hang_do_voi_cua_hang_nhu_mua_san_phamdich_vu_gi_ly_do_mua_gia_ca_the_nao_Nhung_thong_tin_nay_deu_duoc_luu_lai_tren_phan_mem_quan_ly_ban_hang_ban_de_dang_tra_cuu_duoc_Ban_se_nhan_duoc_nhung_cau_ta_loi_pho_bien_tu_phia_khach_hang_nhu\" title=\"Sau khi \u0111\u00e3 c\u00f3 th\u00f4ng tin chi ti\u1ebft v\u1ec1 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng quay tr\u1edf l\u1ea1i c\u1eeda h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3 ho\u1eb7c g\u1eb7p g\u1ee1 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n. Tr\u01b0\u1edbc khi l\u00e0m vi\u1ec7c n\u00e0y, c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 giao d\u1ecbch tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3 v\u1edbi c\u1eeda h\u00e0ng, nh\u01b0 mua s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 g\u00ec, l\u00fd do mua, gi\u00e1 c\u1ea3 th\u1ebf n\u00e0o. Nh\u1eefng th\u00f4ng tin n\u00e0y \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u l\u1ea1i tr\u00ean ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng, b\u1ea1n d\u1ec5 d\u00e0ng tra c\u1ee9u \u0111\u01b0\u1ee3c. B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u t\u1ea3 l\u1eddi ph\u1ed5 bi\u1ebfn t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng nh\u01b0:\">Sau khi \u0111\u00e3 c\u00f3 th\u00f4ng tin chi ti\u1ebft v\u1ec1 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng quay tr\u1edf l\u1ea1i c\u1eeda h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3 ho\u1eb7c g\u1eb7p g\u1ee1 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n. Tr\u01b0\u1edbc khi l\u00e0m vi\u1ec7c n\u00e0y, c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 giao d\u1ecbch tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3 v\u1edbi c\u1eeda h\u00e0ng, nh\u01b0 mua s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 g\u00ec, l\u00fd do mua, gi\u00e1 c\u1ea3 th\u1ebf n\u00e0o. Nh\u1eefng th\u00f4ng tin n\u00e0y \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u l\u1ea1i tr\u00ean ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng, b\u1ea1n d\u1ec5 d\u00e0ng tra c\u1ee9u \u0111\u01b0\u1ee3c. B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u t\u1ea3 l\u1eddi ph\u1ed5 bi\u1ebfn t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng nh\u01b0:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#%E2%80%93_%E2%80%9CSan_phamdich_vu_cua_ban_khong_tot_nhu_ky_vong%E2%80%9D\" title=\"&#8211; \u201cS\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n kh\u00f4ng t\u1ed1t nh\u01b0 k\u1ef3 v\u1ecdng\u201d.\">&#8211; \u201cS\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n kh\u00f4ng t\u1ed1t nh\u01b0 k\u1ef3 v\u1ecdng\u201d.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#Hay_hoi_cu_the_hon_ve_nhung_khuc_mac_do_de_xac_dinh_xem_san_phamdich_vu_co_that_su_co_van_de_khong_La_do_san_pham_khong_tot_gia_cao_hay_do_thai_do_cua_nhan_vien_Lieu_nhan_vien_cua_hang_ban_co_thieu_ky_nang_ban_hang_va_thong_tin_ve_san_pham\" title=\"H\u00e3y h\u1ecfi c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 nh\u1eefng kh\u00fac m\u1eafc \u0111\u00f3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u00f3 th\u1eadt s\u1ef1 c\u00f3 v\u1ea5n \u0111\u1ec1 kh\u00f4ng? L\u00e0 do s\u1ea3n ph\u1ea9m kh\u00f4ng t\u1ed1t, gi\u00e1 cao hay do th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean? Li\u1ec7u nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng b\u1ea1n c\u00f3 thi\u1ebfu k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng v\u00e0 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m?\">H\u00e3y h\u1ecfi c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 nh\u1eefng kh\u00fac m\u1eafc \u0111\u00f3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u00f3 th\u1eadt s\u1ef1 c\u00f3 v\u1ea5n \u0111\u1ec1 kh\u00f4ng? L\u00e0 do s\u1ea3n ph\u1ea9m kh\u00f4ng t\u1ed1t, gi\u00e1 cao hay do th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean? Li\u1ec7u nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng b\u1ea1n c\u00f3 thi\u1ebfu k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng v\u00e0 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#%E2%80%93_%E2%80%9CCua_hang_khac_co_san_phamdich_vu_tot_hon%E2%80%9D\" title=\"&#8211; \u201cC\u1eeda h\u00e0ng kh\u00e1c c\u00f3 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n\u201d.\">&#8211; \u201cC\u1eeda h\u00e0ng kh\u00e1c c\u00f3 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n\u201d.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#Khong_ai_thich_nghe_cau_nay_nhung_ban_can_khach_hang_noi_cang_cu_the_cang_tot_ve_ly_do_tai_sao_ho_chon_cua_hang_khac_Gia_re_hon_co_nhieu_mat_hang_hon_dich_vu_tot_hon_hay_giao_hang_nhanh_hon_Sau_do_tim_cach_ly_giai_thoa_dang_cho_tung_van_de_mot_Rang_co_the_gia_san_pham_cua_hang_ban_khong_phai_re_nhat_nhung_chat_luong_dam_bao_bao_hanh_tot_Hay_tap_trung_vao_the_manh_ma_cua_hang_khac_khong_co\" title=\"Kh\u00f4ng ai th\u00edch nghe c\u00e2u n\u00e0y, nh\u01b0ng b\u1ea1n c\u1ea7n kh\u00e1ch h\u00e0ng n\u00f3i c\u00e0ng c\u1ee5 th\u1ec3 c\u00e0ng t\u1ed1t v\u1ec1 l\u00fd do t\u1ea1i sao h\u1ecd ch\u1ecdn c\u1eeda h\u00e0ng kh\u00e1c. Gi\u00e1 r\u1ebb h\u01a1n, c\u00f3 nhi\u1ec1u m\u1eb7t h\u00e0ng h\u01a1n, d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n, hay giao h\u00e0ng nhanh h\u01a1n? Sau \u0111\u00f3 t\u00ecm c\u00e1ch l\u00fd gi\u1ea3i th\u1ecfa \u0111\u00e1ng cho t\u1eebng v\u1ea5n \u0111\u1ec1 m\u1ed9t. R\u1eb1ng c\u00f3 th\u1ec3, gi\u00e1 s\u1ea3n ph\u1ea9m c\u1eeda h\u00e0ng b\u1ea1n kh\u00f4ng ph\u1ea3i r\u1ebb nh\u1ea5t nh\u01b0ng ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea3m b\u1ea3o, b\u1ea3o h\u00e0nh t\u1ed1t. H\u00e3y t\u1eadp trung v\u00e0o th\u1ebf m\u1ea1nh m\u00e0 c\u1eeda h\u00e0ng kh\u00e1c kh\u00f4ng c\u00f3.\">Kh\u00f4ng ai th\u00edch nghe c\u00e2u n\u00e0y, nh\u01b0ng b\u1ea1n c\u1ea7n kh\u00e1ch h\u00e0ng n\u00f3i c\u00e0ng c\u1ee5 th\u1ec3 c\u00e0ng t\u1ed1t v\u1ec1 l\u00fd do t\u1ea1i sao h\u1ecd ch\u1ecdn c\u1eeda h\u00e0ng kh\u00e1c. Gi\u00e1 r\u1ebb h\u01a1n, c\u00f3 nhi\u1ec1u m\u1eb7t h\u00e0ng h\u01a1n, d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n, hay giao h\u00e0ng nhanh h\u01a1n? Sau \u0111\u00f3 t\u00ecm c\u00e1ch l\u00fd gi\u1ea3i th\u1ecfa \u0111\u00e1ng cho t\u1eebng v\u1ea5n \u0111\u1ec1 m\u1ed9t. R\u1eb1ng c\u00f3 th\u1ec3, gi\u00e1 s\u1ea3n ph\u1ea9m c\u1eeda h\u00e0ng b\u1ea1n kh\u00f4ng ph\u1ea3i r\u1ebb nh\u1ea5t nh\u01b0ng ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea3m b\u1ea3o, b\u1ea3o h\u00e0nh t\u1ed1t. H\u00e3y t\u1eadp trung v\u00e0o th\u1ebf m\u1ea1nh m\u00e0 c\u1eeda h\u00e0ng kh\u00e1c kh\u00f4ng c\u00f3.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#3_Thuyet_phuc_khach_tiep_tuc_mua_hang\" title=\"3. Thuy\u1ebft ph\u1ee5c kh\u00e1ch ti\u1ebfp t\u1ee5c mua h\u00e0ng\">3. Thuy\u1ebft ph\u1ee5c kh\u00e1ch ti\u1ebfp t\u1ee5c mua h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#Bat_ke_vi_ly_do_gi_ma_khach_hang_chua_hai_long_ve_san_pham_dich_vu_cua_ban_hay_dua_ra_loi_xin_loi_Dieu_nay_giup_ho_cam_thay_minh_duoc_ton_trong_va_mot_trong_nhung_yeu_to_ghi_diem_nham_de_dang_lay_lai_duoc_cam_tinh_cua_khach_hang_Hanh_dong_nay_cung_gop_phan_thuyet_phuc_ho_tiep_tuc_mua_sam_tai_cua_hang_cua_ban_Day_la_buoc_quan_trong_trong_viec_lay_lai_khach_hang_da_mat\" title=\"B\u1ea5t k\u1ec3 v\u00ec l\u00fd do g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, h\u00e3y \u0111\u01b0a ra l\u1eddi xin l\u1ed7i. \u0110i\u1ec1u n\u00e0y gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 ghi \u0111i\u1ec3m nh\u1eb1m d\u1ec5 d\u00e0ng l\u1ea5y l\u1ea1i \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e0nh \u0111\u1ed9ng n\u00e0y c\u0169ng g\u00f3p ph\u1ea7n thuy\u1ebft ph\u1ee5c h\u1ecd ti\u1ebfp t\u1ee5c mua s\u1eafm t\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng trong vi\u1ec7c l\u1ea5y l\u1ea1i kh\u00e1ch h\u00e0ng \u0111\u00e3 m\u1ea5t.\">B\u1ea5t k\u1ec3 v\u00ec l\u00fd do g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, h\u00e3y \u0111\u01b0a ra l\u1eddi xin l\u1ed7i. \u0110i\u1ec1u n\u00e0y gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 ghi \u0111i\u1ec3m nh\u1eb1m d\u1ec5 d\u00e0ng l\u1ea5y l\u1ea1i \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e0nh \u0111\u1ed9ng n\u00e0y c\u0169ng g\u00f3p ph\u1ea7n thuy\u1ebft ph\u1ee5c h\u1ecd ti\u1ebfp t\u1ee5c mua s\u1eafm t\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng trong vi\u1ec7c l\u1ea5y l\u1ea1i kh\u00e1ch h\u00e0ng \u0111\u00e3 m\u1ea5t.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#Doi_voi_nhung_doi_tuong_khach_hang_da_bo_di_de_kich_thich_ho_quay_tro_lai_ban_nen_danh_cho_ho_nhung_uu_dai_hap_dan_nhu_giam_gia_qua_tang_nhan_dip_dac_biet_chuc_mung_sinh_nhat_khach_hang_%E2%80%A6_Ban_hoan_toan_co_the_nho_den_phan_mem_quan_ly_ban_hang_de_lam_viec_nay_qua_tinh_nang_quan_ly_ngay_sinh_tich_diem_chiet_khau_%E2%80%A6_Do_la_buoc_khoi_dau_de_loi_keo_khach_hang_tai_su_dung_dich_vu_Tuy_nhien_chat_luong_san_pham_dich_vu_moi_la_cach_giu_chan_khach_hang_tot_nhat\" title=\"\u0110\u1ed1i v\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1ecf \u0111i, \u0111\u1ec3 k\u00edch th\u00edch h\u1ecd quay tr\u1edf l\u1ea1i, b\u1ea1n n\u00ean d\u00e0nh cho h\u1ecd nh\u1eefng \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn nh\u01b0 gi\u1ea3m gi\u00e1, qu\u00e0 t\u1eb7ng nh\u00e2n d\u1ecbp \u0111\u1eb7c bi\u1ec7t, ch\u00fac m\u1eebng sinh nh\u1eadt kh\u00e1ch h\u00e0ng, \u2026 B\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ebfn ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111\u1ec3 l\u00e0m vi\u1ec7c n\u00e0y qua t\u00ednh n\u0103ng qu\u1ea3n l\u00fd ng\u00e0y sinh, t\u00edch \u0111i\u1ec3m, chi\u1ebft kh\u1ea5u, &#8230; \u0110\u00f3 l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u \u0111\u1ec3 l\u00f4i k\u00e9o kh\u00e1ch h\u00e0ng t\u00e1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. Tuy nhi\u00ean, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u1edbi l\u00e0 c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.\">\u0110\u1ed1i v\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1ecf \u0111i, \u0111\u1ec3 k\u00edch th\u00edch h\u1ecd quay tr\u1edf l\u1ea1i, b\u1ea1n n\u00ean d\u00e0nh cho h\u1ecd nh\u1eefng \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn nh\u01b0 gi\u1ea3m gi\u00e1, qu\u00e0 t\u1eb7ng nh\u00e2n d\u1ecbp \u0111\u1eb7c bi\u1ec7t, ch\u00fac m\u1eebng sinh nh\u1eadt kh\u00e1ch h\u00e0ng, \u2026 B\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ebfn ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111\u1ec3 l\u00e0m vi\u1ec7c n\u00e0y qua t\u00ednh n\u0103ng qu\u1ea3n l\u00fd ng\u00e0y sinh, t\u00edch \u0111i\u1ec3m, chi\u1ebft kh\u1ea5u, &#8230; \u0110\u00f3 l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u \u0111\u1ec3 l\u00f4i k\u00e9o kh\u00e1ch h\u00e0ng t\u00e1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. Tuy nhi\u00ean, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u1edbi l\u00e0 c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#4_Tiep_tuc_cham_soc_khach_hang\" title=\"4. Ti\u1ebfp t\u1ee5c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\">4. Ti\u1ebfp t\u1ee5c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#Viec_lay_lai_khach_khong_phai_mot_som_mot_chieu_Thuyet_phuc_duoc_khach_hang_quay_tro_lai_chi_la_mot_nua_thanh_cong_Ban_can_dam_bao_dich_vu_hoan_hao_de_ho_co_the_that_su_thoa_man_va_trung_thanh_voi_ban_Sau_khi_giao_dich_nen_goi_dien_cho_khach_hang_de_hoi_xem_ho_co_thoa_man_khong_va_co_dieu_gi_can_dieu_chinh_khong\" title=\"Vi\u1ec7c l\u1ea5y l\u1ea1i kh\u00e1ch kh\u00f4ng ph\u1ea3i m\u1ed9t s\u1edbm m\u1ed9t chi\u1ec1u. Thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i ch\u1ec9 l\u00e0 m\u1ed9t n\u1eeda th\u00e0nh c\u00f4ng. B\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 ho\u00e0n h\u1ea3o \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 th\u1eadt s\u1ef1 th\u1ecfa m\u00e3n v\u00e0 trung th\u00e0nh v\u1edbi b\u1ea1n. Sau khi giao d\u1ecbch, n\u00ean g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecfi xem h\u1ecd c\u00f3 th\u1ecfa m\u00e3n kh\u00f4ng v\u00e0 c\u00f3 \u0111i\u1ec1u g\u00ec c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh kh\u00f4ng.\">Vi\u1ec7c l\u1ea5y l\u1ea1i kh\u00e1ch kh\u00f4ng ph\u1ea3i m\u1ed9t s\u1edbm m\u1ed9t chi\u1ec1u. Thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i ch\u1ec9 l\u00e0 m\u1ed9t n\u1eeda th\u00e0nh c\u00f4ng. B\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 ho\u00e0n h\u1ea3o \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 th\u1eadt s\u1ef1 th\u1ecfa m\u00e3n v\u00e0 trung th\u00e0nh v\u1edbi b\u1ea1n. Sau khi giao d\u1ecbch, n\u00ean g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecfi xem h\u1ecd c\u00f3 th\u1ecfa m\u00e3n kh\u00f4ng v\u00e0 c\u00f3 \u0111i\u1ec1u g\u00ec c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh kh\u00f4ng.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/#San_pham_tot_dich_vu_tot_cung_voi_su_quan_tam_nhu_vay_chac_chan_ban_se_lap_lai_duoc_moi_quan_he_tot_voi_nhung_khach_hang_da_tung_khong_quay_lai_voi_cua_hang_ban_Chuc_ban_thanh_cong_va_%E2%80%9Cgiu_chan_khach_hang%E2%80%9D_hieu_qua\" title=\"S\u1ea3n ph\u1ea9m t\u1ed1t, d\u1ecbch v\u1ee5 t\u1ed1t, c\u00f9ng v\u1edbi s\u1ef1 quan t\u00e2m nh\u01b0 v\u1eady, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd l\u1eadp l\u1ea1i \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng kh\u00f4ng quay l\u1ea1i v\u1edbi c\u1eeda h\u00e0ng b\u1ea1n. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng v\u00e0 \u201cgi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\u201d hi\u1ec7u qu\u1ea3!\">S\u1ea3n ph\u1ea9m t\u1ed1t, d\u1ecbch v\u1ee5 t\u1ed1t, c\u00f9ng v\u1edbi s\u1ef1 quan t\u00e2m nh\u01b0 v\u1eady, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd l\u1eadp l\u1ea1i \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng kh\u00f4ng quay l\u1ea1i v\u1edbi c\u1eeda h\u00e0ng b\u1ea1n. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng v\u00e0 \u201cgi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\u201d hi\u1ec7u qu\u1ea3!<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"1_Lap_danh_sach_nhung_khach_hang_da_mat\"><\/span><b>1. L\u1eadp danh s\u00e1ch nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 m\u1ea5t<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"De_lay_lai_khach_buoc_dau_tien_can_xac_dinh_%E2%80%9CHo_la_ai%E2%80%9D_Thuc_te_ban_co_the_nho_ra_ngay_nhung_khach_hang_lon_da_bo_di_nhung_nhieu_khach_hang_nho_lai_rat_de_di_vao_quen_lang_Hien_nay_co_rat_nhieu_phan_mem_quan_ly_ban_hang_ho_tro_ghi_chep_va_quan_ly_thong_tin_khach_hang_Ban_co_the_thong_ke_duoc_tan_suat_mua_hang_nam_bat_bao_lau_mot_khach_hang_cu_the_chua_quay_lai_theo_doi_bao_cao_mua_hang_chi_tiet_trong_qua_khu_%E2%80%A6\"><\/span>\u0110\u1ec3 l\u1ea5y l\u1ea1i kh\u00e1ch, b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean c\u1ea7n x\u00e1c \u0111\u1ecbnh \u201cH\u1ecd l\u00e0 ai?\u201d. Th\u1ef1c t\u1ebf, b\u1ea1n c\u00f3 th\u1ec3 nh\u1edb ra ngay nh\u1eefng kh\u00e1ch h\u00e0ng l\u1edbn \u0111\u00e3 b\u1ecf \u0111i, nh\u01b0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng nh\u1ecf l\u1ea1i r\u1ea5t d\u1ec5 \u0111i v\u00e0o qu\u00ean l\u00e3ng. Hi\u1ec7n nay, c\u00f3 r\u1ea5t nhi\u1ec1u ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng h\u1ed7 tr\u1ee3 ghi ch\u00e9p v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 th\u1ed1ng k\u00ea \u0111\u01b0\u1ee3c t\u1ea7n su\u1ea5t mua h\u00e0ng, n\u1eafm b\u1eaft bao l\u00e2u m\u1ed9t kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 ch\u01b0a quay l\u1ea1i, theo d\u00f5i b\u00e1o c\u00e1o mua h\u00e0ng chi ti\u1ebft trong qu\u00e1 kh\u1ee9, \u2026<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h2><span class=\"ez-toc-section\" id=\"2_Tim_hieu_nguyen_nhan\"><\/span><b>2. T\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Sau_khi_da_co_thong_tin_chi_tiet_ve_nhung_khach_hang_khong_quay_tro_lai_cua_hang_ban_co_the_goi_dien_thoai_cho_nhung_khach_hang_do_hoac_gap_go_truc_tiep_de_tim_hieu_nguyen_nhan_Truoc_khi_lam_viec_nay_can_phai_nam_ro_giao_dich_truoc_day_cua_khach_hang_do_voi_cua_hang_nhu_mua_san_phamdich_vu_gi_ly_do_mua_gia_ca_the_nao_Nhung_thong_tin_nay_deu_duoc_luu_lai_tren_phan_mem_quan_ly_ban_hang_ban_de_dang_tra_cuu_duoc_Ban_se_nhan_duoc_nhung_cau_ta_loi_pho_bien_tu_phia_khach_hang_nhu\"><\/span>Sau khi \u0111\u00e3 c\u00f3 th\u00f4ng tin chi ti\u1ebft v\u1ec1 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng quay tr\u1edf l\u1ea1i c\u1eeda h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3 ho\u1eb7c g\u1eb7p g\u1ee1 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n. Tr\u01b0\u1edbc khi l\u00e0m vi\u1ec7c n\u00e0y, c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 giao d\u1ecbch tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3 v\u1edbi c\u1eeda h\u00e0ng, nh\u01b0 mua s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 g\u00ec, l\u00fd do mua, gi\u00e1 c\u1ea3 th\u1ebf n\u00e0o. Nh\u1eefng th\u00f4ng tin n\u00e0y \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u l\u1ea1i tr\u00ean<a href=\"https:\/\/www.kiotviet.vn\/\" target=\"_blank\"> ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng<\/a>, b\u1ea1n d\u1ec5 d\u00e0ng tra c\u1ee9u \u0111\u01b0\u1ee3c. B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u t\u1ea3 l\u1eddi ph\u1ed5 bi\u1ebfn t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng nh\u01b0:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-5258\" src=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/dat-hang-thoi-trang-aliexpress6.jpg\" alt=\"\" width=\"600\" height=\"400\" srcset=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/dat-hang-thoi-trang-aliexpress6.jpg 600w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/dat-hang-thoi-trang-aliexpress6-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\n<h3><span class=\"ez-toc-section\" id=\"%E2%80%93_%E2%80%9CSan_phamdich_vu_cua_ban_khong_tot_nhu_ky_vong%E2%80%9D\"><\/span>&#8211; <em>\u201cS\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n kh\u00f4ng t\u1ed1t nh\u01b0 k\u1ef3 v\u1ecdng\u201d.<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"Hay_hoi_cu_the_hon_ve_nhung_khuc_mac_do_de_xac_dinh_xem_san_phamdich_vu_co_that_su_co_van_de_khong_La_do_san_pham_khong_tot_gia_cao_hay_do_thai_do_cua_nhan_vien_Lieu_nhan_vien_cua_hang_ban_co_thieu_ky_nang_ban_hang_va_thong_tin_ve_san_pham\"><\/span>H\u00e3y h\u1ecfi c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 nh\u1eefng kh\u00fac m\u1eafc \u0111\u00f3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u00f3 th\u1eadt s\u1ef1 c\u00f3 v\u1ea5n \u0111\u1ec1 kh\u00f4ng? L\u00e0 do s\u1ea3n ph\u1ea9m kh\u00f4ng t\u1ed1t, gi\u00e1 cao hay do th\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean? Li\u1ec7u nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng b\u1ea1n c\u00f3 thi\u1ebfu k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng v\u00e0 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"%E2%80%93_%E2%80%9CCua_hang_khac_co_san_phamdich_vu_tot_hon%E2%80%9D\"><\/span>&#8211; <em>\u201cC\u1eeda h\u00e0ng kh\u00e1c c\u00f3 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n\u201d.<\/em><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"Khong_ai_thich_nghe_cau_nay_nhung_ban_can_khach_hang_noi_cang_cu_the_cang_tot_ve_ly_do_tai_sao_ho_chon_cua_hang_khac_Gia_re_hon_co_nhieu_mat_hang_hon_dich_vu_tot_hon_hay_giao_hang_nhanh_hon_Sau_do_tim_cach_ly_giai_thoa_dang_cho_tung_van_de_mot_Rang_co_the_gia_san_pham_cua_hang_ban_khong_phai_re_nhat_nhung_chat_luong_dam_bao_bao_hanh_tot_Hay_tap_trung_vao_the_manh_ma_cua_hang_khac_khong_co\"><\/span>Kh\u00f4ng ai th\u00edch nghe c\u00e2u n\u00e0y, nh\u01b0ng b\u1ea1n c\u1ea7n kh\u00e1ch h\u00e0ng n\u00f3i c\u00e0ng c\u1ee5 th\u1ec3 c\u00e0ng t\u1ed1t v\u1ec1 l\u00fd do t\u1ea1i sao h\u1ecd ch\u1ecdn c\u1eeda h\u00e0ng kh\u00e1c. Gi\u00e1 r\u1ebb h\u01a1n, c\u00f3 nhi\u1ec1u m\u1eb7t h\u00e0ng h\u01a1n, d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n, hay giao h\u00e0ng nhanh h\u01a1n? Sau \u0111\u00f3 t\u00ecm c\u00e1ch l\u00fd gi\u1ea3i th\u1ecfa \u0111\u00e1ng cho t\u1eebng v\u1ea5n \u0111\u1ec1 m\u1ed9t. R\u1eb1ng c\u00f3 th\u1ec3, gi\u00e1 s\u1ea3n ph\u1ea9m c\u1eeda h\u00e0ng b\u1ea1n kh\u00f4ng ph\u1ea3i r\u1ebb nh\u1ea5t nh\u01b0ng ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea3m b\u1ea3o, b\u1ea3o h\u00e0nh t\u1ed1t. H\u00e3y t\u1eadp trung v\u00e0o th\u1ebf m\u1ea1nh m\u00e0 c\u1eeda h\u00e0ng kh\u00e1c kh\u00f4ng c\u00f3.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h2><span class=\"ez-toc-section\" id=\"3_Thuyet_phuc_khach_tiep_tuc_mua_hang\"><\/span><b>3. Thuy\u1ebft ph\u1ee5c kh\u00e1ch ti\u1ebfp t\u1ee5c mua h\u00e0ng<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Bat_ke_vi_ly_do_gi_ma_khach_hang_chua_hai_long_ve_san_pham_dich_vu_cua_ban_hay_dua_ra_loi_xin_loi_Dieu_nay_giup_ho_cam_thay_minh_duoc_ton_trong_va_mot_trong_nhung_yeu_to_ghi_diem_nham_de_dang_lay_lai_duoc_cam_tinh_cua_khach_hang_Hanh_dong_nay_cung_gop_phan_thuyet_phuc_ho_tiep_tuc_mua_sam_tai_cua_hang_cua_ban_Day_la_buoc_quan_trong_trong_viec_lay_lai_khach_hang_da_mat\"><\/span>B\u1ea5t k\u1ec3 v\u00ec l\u00fd do g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, h\u00e3y \u0111\u01b0a ra l\u1eddi xin l\u1ed7i. \u0110i\u1ec1u n\u00e0y gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 ghi \u0111i\u1ec3m nh\u1eb1m d\u1ec5 d\u00e0ng l\u1ea5y l\u1ea1i \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e0nh \u0111\u1ed9ng n\u00e0y c\u0169ng g\u00f3p ph\u1ea7n thuy\u1ebft ph\u1ee5c h\u1ecd ti\u1ebfp t\u1ee5c mua s\u1eafm t\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng trong vi\u1ec7c l\u1ea5y l\u1ea1i kh\u00e1ch h\u00e0ng \u0111\u00e3 m\u1ea5t.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-5256\" src=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/cac-thiet-bi-can-thiet-cho-quan-ly-shop-thoi-trang.png\" alt=\"\" width=\"600\" height=\"450\" srcset=\"https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/cac-thiet-bi-can-thiet-cho-quan-ly-shop-thoi-trang.png 600w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/cac-thiet-bi-can-thiet-cho-quan-ly-shop-thoi-trang-300x225.png 300w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/cac-thiet-bi-can-thiet-cho-quan-ly-shop-thoi-trang-80x60.png 80w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/cac-thiet-bi-can-thiet-cho-quan-ly-shop-thoi-trang-265x198.png 265w, https:\/\/thitruongsi.com\/kinh-nghiem\/wp-content\/uploads\/2017\/06\/cac-thiet-bi-can-thiet-cho-quan-ly-shop-thoi-trang-560x420.png 560w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\n<h3><span class=\"ez-toc-section\" id=\"Doi_voi_nhung_doi_tuong_khach_hang_da_bo_di_de_kich_thich_ho_quay_tro_lai_ban_nen_danh_cho_ho_nhung_uu_dai_hap_dan_nhu_giam_gia_qua_tang_nhan_dip_dac_biet_chuc_mung_sinh_nhat_khach_hang_%E2%80%A6_Ban_hoan_toan_co_the_nho_den_phan_mem_quan_ly_ban_hang_de_lam_viec_nay_qua_tinh_nang_quan_ly_ngay_sinh_tich_diem_chiet_khau_%E2%80%A6_Do_la_buoc_khoi_dau_de_loi_keo_khach_hang_tai_su_dung_dich_vu_Tuy_nhien_chat_luong_san_pham_dich_vu_moi_la_cach_giu_chan_khach_hang_tot_nhat\"><\/span>\u0110\u1ed1i v\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1ecf \u0111i, \u0111\u1ec3 k\u00edch th\u00edch h\u1ecd quay tr\u1edf l\u1ea1i, b\u1ea1n n\u00ean d\u00e0nh cho h\u1ecd nh\u1eefng \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn nh\u01b0 gi\u1ea3m gi\u00e1, qu\u00e0 t\u1eb7ng nh\u00e2n d\u1ecbp \u0111\u1eb7c bi\u1ec7t, ch\u00fac m\u1eebng sinh nh\u1eadt kh\u00e1ch h\u00e0ng, \u2026 B\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ebfn ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111\u1ec3 l\u00e0m vi\u1ec7c n\u00e0y qua t\u00ednh n\u0103ng qu\u1ea3n l\u00fd ng\u00e0y sinh, t\u00edch \u0111i\u1ec3m, chi\u1ebft kh\u1ea5u, &#8230; \u0110\u00f3 l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u \u0111\u1ec3 l\u00f4i k\u00e9o kh\u00e1ch h\u00e0ng t\u00e1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. Tuy nhi\u00ean, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u1edbi l\u00e0 c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h2><span class=\"ez-toc-section\" id=\"4_Tiep_tuc_cham_soc_khach_hang\"><\/span><b>4. Ti\u1ebfp t\u1ee5c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Viec_lay_lai_khach_khong_phai_mot_som_mot_chieu_Thuyet_phuc_duoc_khach_hang_quay_tro_lai_chi_la_mot_nua_thanh_cong_Ban_can_dam_bao_dich_vu_hoan_hao_de_ho_co_the_that_su_thoa_man_va_trung_thanh_voi_ban_Sau_khi_giao_dich_nen_goi_dien_cho_khach_hang_de_hoi_xem_ho_co_thoa_man_khong_va_co_dieu_gi_can_dieu_chinh_khong\"><\/span>Vi\u1ec7c l\u1ea5y l\u1ea1i kh\u00e1ch kh\u00f4ng ph\u1ea3i m\u1ed9t s\u1edbm m\u1ed9t chi\u1ec1u. Thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i ch\u1ec9 l\u00e0 m\u1ed9t n\u1eeda th\u00e0nh c\u00f4ng. B\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 ho\u00e0n h\u1ea3o \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 th\u1eadt s\u1ef1 th\u1ecfa m\u00e3n v\u00e0 trung th\u00e0nh v\u1edbi b\u1ea1n. Sau khi giao d\u1ecbch, n\u00ean g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecfi xem h\u1ecd c\u00f3 th\u1ecfa m\u00e3n kh\u00f4ng v\u00e0 c\u00f3 \u0111i\u1ec1u g\u00ec c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh kh\u00f4ng.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"San_pham_tot_dich_vu_tot_cung_voi_su_quan_tam_nhu_vay_chac_chan_ban_se_lap_lai_duoc_moi_quan_he_tot_voi_nhung_khach_hang_da_tung_khong_quay_lai_voi_cua_hang_ban_Chuc_ban_thanh_cong_va_%E2%80%9Cgiu_chan_khach_hang%E2%80%9D_hieu_qua\"><\/span>S\u1ea3n ph\u1ea9m t\u1ed1t, d\u1ecbch v\u1ee5 t\u1ed1t, c\u00f9ng v\u1edbi s\u1ef1 quan t\u00e2m nh\u01b0 v\u1eady, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd l\u1eadp l\u1ea1i \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng kh\u00f4ng quay l\u1ea1i v\u1edbi c\u1eeda h\u00e0ng b\u1ea1n. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng v\u00e0 \u201cgi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\u201d hi\u1ec7u qu\u1ea3!<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Ni\u1ec1m tin n\u01a1i kh\u00e1ch h\u00e0ng l\u00e0 t\u00e0i s\u1ea3n quan tr\u1ecdng c\u1ee7a doanh nghi\u1ec7p. H\u00e3y th\u1eed ngh\u0129 xem n\u1ebfu ni\u1ec1m tin m\u1ea5t \u0111i, kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n g\u1eafn b\u00f3, h\u1ecd \u0111i t\u00ecm c\u1eeda h\u00e0ng kh\u00e1c t\u1ed1t h\u01a1n. K\u1ebft qu\u1ea3 l\u00e0 c\u00f4ng vi\u1ec7c kinh doanh xu\u1ed1ng d\u1ed1c, c\u1eeda h\u00e0ng \u0111\u1ed1i m\u1eb7t nguy c\u01a1 ph\u00e1 s\u1ea3n. \u0110\u00f3 th\u1ef1c  &#8230;<\/p>\n","protected":false},"author":4,"featured_media":5259,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,64],"tags":[],"class_list":["post-5255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-kinh-nghiem-ban-le"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L\u00e0m sao L\u1ea4Y L\u1ea0I KH\u00c1CH H\u00c0NG \u0111\u00e3 m\u1ea5t? - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/lam-sao-lay-lai-khach-hang-da-mat\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u00e0m sao L\u1ea4Y L\u1ea0I KH\u00c1CH H\u00c0NG \u0111\u00e3 m\u1ea5t? - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog\" \/>\n<meta property=\"og:description\" content=\"Ni\u1ec1m tin n\u01a1i kh\u00e1ch h\u00e0ng l\u00e0 t\u00e0i s\u1ea3n quan tr\u1ecdng c\u1ee7a doanh nghi\u1ec7p. 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