{"id":7380,"date":"2017-06-22T15:02:25","date_gmt":"2017-06-22T08:02:25","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=7380"},"modified":"2017-06-26T11:40:44","modified_gmt":"2017-06-26T04:40:44","slug":"ky-nang-telesales-lam-nao-de-khach-hang-khong-cam-thay-kho-chiu-khi-nhan-cuoc-goi","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/ky-nang-telesales-lam-nao-de-khach-hang-khong-cam-thay-kho-chiu-khi-nhan-cuoc-goi\/","title":{"rendered":"K\u1ef9 n\u0103ng telesales: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi nh\u1eadn cu\u1ed9c g\u1ecdi?"},"content":{"rendered":"<p><em>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi nh\u1eadn cu\u1ed9c g\u1ecdi?<\/em> \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi kh\u00f4ng d\u1ec5 tr\u1ea3 l\u1eddi. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3 b\u1ea1n c\u1ea7n ph\u1ea3i k\u1ebft h\u1ee3p r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 nh\u01b0 c\u00f4ng ngh\u1ec7, con ng\u01b0\u1eddi, k\u1ef9 thu\u1eadt, <strong>k\u1ef9 n\u0103ng telesales<\/strong>\u2026 Nh\u1eefng chia s\u1ebb sau \u0111\u00e2y t\u1eeb CuongDC c\u00f3 th\u1ec3 s\u1ebd ph\u1ea7n n\u00e0o gi\u00fap b\u1ea1n c\u00f3 c\u00e1ch gi\u1ea3i quy\u1ebft ho\u00e0n h\u1ea3o cho v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">M\u1ee5c l\u1ee5c b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/ky-nang-telesales-lam-nao-de-khach-hang-khong-cam-thay-kho-chiu-khi-nhan-cuoc-goi\/#Giai_phap_cong_nghe_va_ky_nang_chuyen_mon\" title=\"Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 v\u00e0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n\">Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 v\u00e0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/ky-nang-telesales-lam-nao-de-khach-hang-khong-cam-thay-kho-chiu-khi-nhan-cuoc-goi\/#Ky_thuat_spam\" title=\"K\u1ef9 thu\u1eadt spam\">K\u1ef9 thu\u1eadt spam<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/ky-nang-telesales-lam-nao-de-khach-hang-khong-cam-thay-kho-chiu-khi-nhan-cuoc-goi\/#Ky_nang_giam_ap_luc_cho_khach_hang\" title=\"K\u1ef9 n\u0103ng gi\u1ea3m \u00e1p l\u1ef1c cho kh\u00e1ch h\u00e0ng\">K\u1ef9 n\u0103ng gi\u1ea3m \u00e1p l\u1ef1c cho kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Tr\u01b0\u1edbc khi \u0111i v\u00e0o gi\u1ea3i ph\u00e1p, xin b\u1eaft \u0111\u1ea7u v\u1edbi hi\u1ec7n tr\u1ea1ng. Ng\u00e0y nay, chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng cu\u1ed9c g\u1ecdi kh\u00f4ng mong \u0111\u1ee3i m\u1eddi mua b\u1ea3o hi\u1ec3m, b\u1ea5t \u0111\u1ed9ng s\u1ea3n, m\u1edf th\u1ebb t\u00edn d\u1ee5ng\u2026 l\u00e0 \u0111i\u1ec1u ph\u1ed5 bi\u1ebfn. C\u00e1 bi\u1ec7t, c\u00f3 tr\u01b0\u1eddng h\u1ee3p, m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u cu\u1ed9c g\u1ecdi kh\u00e1c nhau t\u1eeb m\u1ed9t c\u00f4ng ty.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, v\u1edbi doanh nghi\u1ec7p, h\u1ecd \u0111\u00e3 l\u00e3ng ph\u00ed th\u1eddi gian v\u00e0 chi ph\u00ed cho cu\u1ed9c g\u1ecdi. V\u1edbi ng\u01b0\u1eddi nh\u1eadn, cu\u1ed9c g\u1ecdi \u0111em l\u1ea1i s\u1ef1 phi\u1ec1n ph\u1ee9c v\u00e0 ph\u1ea7n n\u00e0o \u0111\u00f3 h\u1ecd c\u00f3 \u00e1c c\u1ea3m v\u1ec1 doanh nghi\u1ec7p g\u1ecdi \u0111\u1ebfn. Kh\u00f4ng \u00edt tr\u01b0\u1eddng h\u1ee3p, ng\u01b0\u1eddi nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u00e3 b\u1ef1c b\u1ed9i h\u00e9t l\u00ean nh\u1eefng c\u00e2u nh\u01b0 <em>\u201cL\u00e0m \u01a1n x\u00f3a s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a t\u00f4i ra kh\u1ecfi h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u\u201d<\/em>.<\/p>\n<p>V\u1eady, t\u1ea1i sao l\u1ea1i c\u00f3 tr\u01b0\u1eddng h\u1ee3p tr\u00ean x\u1ea3y ra? C\u00f3 nhi\u1ec1u nguy\u00ean nh\u00e2n v\u00e0 t\u00f9y thu\u1ed9c v\u00e0o m\u00f4 h\u00ecnh kinh doanh nh\u01b0ng y\u1ebfu t\u1ed1 ch\u00ednh l\u00e0 do doanh nghi\u1ec7p kh\u00f4ng ngh\u0129 r\u1eb1ng h\u1ecd l\u00e0m phi\u1ec1n kh\u00e1ch h\u00e0ng ho\u1eb7c h\u1ecd ch\u1ea5p nh\u1eadn \u0111\u00e1nh \u0111\u1ed5i v\u00ec c\u00e1ch l\u00e0m nh\u01b0 v\u1eady v\u1eabn \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 theo ki\u1ec3u c\u00f3 ng\u01b0\u1eddi t\u1eeb ch\u1ed1i nh\u01b0ng c\u0169ng c\u00f3 ng\u01b0\u1eddi ch\u1ea5p nh\u1eadn.<\/p>\n<p>V\u00ed d\u1ee5, l\u1ea5y tr\u01b0\u1eddng h\u1ee3p ng\u00e0nh b\u1ea3o hi\u1ec3m. C\u00f3 doanh nghi\u1ec7p, do ph\u00e1t tri\u1ec3n n\u00f3ng, h\u1ecd nh\u1eadn th\u00eam nhi\u1ec1u \u0111\u1ea1i l\u00fd. V\u00e0 v\u00ec l\u00fd do n\u00e0o \u0111\u00f3, m\u1ed9t nh\u00f3m c\u00e1c \u0111\u1ea1i l\u00fd c\u00f3 chung t\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. N\u1ebfu t\u00ean c\u1ee7a b\u1ea1n c\u00f3 trong t\u1eadp d\u1eef li\u1ec7u n\u00e0y; m\u1ed9t c\u00e1ch tr\u00f9ng h\u1ee3p, trong m\u1ed9t ng\u00e0y, b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c 3-4 cu\u1ed9c g\u1ecdi kh\u00e1c nhau c\u1ee7a c\u00f9ng m\u1ed9t c\u00f4ng ty b\u1ea3o hi\u1ec3m l\u00e0 \u0111i\u1ec1u c\u00f3 th\u1ec3 l\u00fd gi\u1ea3i \u0111\u01b0\u1ee3c.<\/p>\n<p>B\u00e2y gi\u1edd, m\u1edf r\u1ed9ng ra, gi\u1ea3 s\u1eed c\u00f3 ai \u0111\u00f3 c\u00f3 m\u1ed9t t\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, h\u1ecd b\u00e1n cho 3 c\u00f4ng ty kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1ea3o hi\u1ec3m, b\u1ea5t \u0111\u1ed9ng s\u1ea3n v\u00e0 t\u00edn d\u1ee5ng. Khi \u0111\u00f3, t\u00ecnh hu\u1ed1ng nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong t\u1eadp d\u1eef li\u1ec7u n\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c ba cu\u1ed9c g\u1ecdi ch\u00e0o h\u00e0ng c\u00f9ng m\u1ed9t ng\u00e0y v\u1eabn c\u00f3 th\u1ec3 x\u1ea3y ra.<\/p>\n<p>C\u00e2u h\u1ecfi ti\u1ebfp theo, ai c\u00f3 d\u1eef li\u1ec7u \u0111\u1ec3 b\u00e1n? Th\u01b0a, kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 nh\u01b0ng trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, n\u01a1i n\u00e0o b\u1ea1n \u0111\u0103ng k\u00fd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ec3 l\u1ea1i th\u00f4ng tin c\u00e1 nh\u00e2n, th\u00f4ng tin n\u00e0y c\u00f3 th\u1ec3 b\u1ecb r\u00f2 r\u1ec9.<\/p>\n<div id=\"attachment_51454\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-51454\" title=\"K\u1ef9 n\u0103ng telesales: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi nh\u1eadn cu\u1ed9c g\u1ecdi?\" src=\"https:\/\/blog.bizweb.vn\/wp-content\/uploads\/2017\/06\/ky-nang-telesales-1.jpg\" sizes=\"(max-width: 750px) 100vw, 750px\" srcset=\"https:\/\/blog.bizweb.vn\/wp-content\/uploads\/2017\/06\/ky-nang-telesales-1.jpg 2121w, https:\/\/blog.bizweb.vn\/wp-content\/uploads\/2017\/06\/ky-nang-telesales-1-300x200.jpg 300w, https:\/\/blog.bizweb.vn\/wp-content\/uploads\/2017\/06\/ky-nang-telesales-1-768x512.jpg 768w, https:\/\/blog.bizweb.vn\/wp-content\/uploads\/2017\/06\/ky-nang-telesales-1-1024x683.jpg 1024w\" alt=\"K\u1ef9 n\u0103ng telesales: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi nh\u1eadn cu\u1ed9c g\u1ecdi?\" width=\"750\" height=\"500\" \/><\/p>\n<p class=\"wp-caption-text\"><em>K\u1ef9 n\u0103ng telesales: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi nh\u1eadn cu\u1ed9c g\u1ecdi?<\/em><\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Giai_phap_cong_nghe_va_ky_nang_chuyen_mon\"><\/span>Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 v\u00e0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1eb7t tr\u01b0\u1eddng h\u1ee3p b\u1ea1n l\u00e0 ch\u1ee7 doanh nghi\u1ec7p v\u00e0 th\u1eadt s\u1ef1 quan t\u00e2m \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng <em>telesales hi\u1ec7u qu\u1ea3<\/em>, tr\u00e1nh l\u00e0m phi\u1ec1n kh\u00e1ch h\u00e0ng, gi\u1ea3i ph\u00e1p lu\u00f4n s\u1eb5n c\u00f3 v\u1ec1 m\u1eb7t c\u00f4ng ngh\u1ec7 l\u1eabn k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n.<\/p>\n<p>V\u1edbi d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng s\u1eb5n c\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e2n th\u00e0nh ba lo\u1ea1i.<\/p>\n<ul>\n<li>M\u1ed9t l\u00e0 \u0111\u00e3 ch\u1ed1t \u0111\u01a1n h\u00e0ng v\u00e0 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p;<\/li>\n<li>hai l\u00e0 kh\u00e1ch t\u1eeb ch\u1ed1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5<\/li>\n<li>ba l\u00e0 kh\u00e1ch ti\u1ec1m n\u0103ng, t\u1ee9c nh\u1eefng ng\u01b0\u1eddi ch\u01b0a c\u00f3 nhu c\u1ea7u nh\u01b0ng s\u1ebd c\u00f3 trong t\u01b0\u01a1ng lai.<\/li>\n<\/ul>\n<p>Khi doanh nghi\u1ec7p c\u00f3 th\u00eam m\u1ed9t s\u1ed1 t\u1eadp d\u1eef li\u1ec7u m\u1edbi. \u0110\u1ea7u ti\u00ean c\u1ea7n d\u00f9ng c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 \u0111\u1ec3 g\u1ed9p c\u00e1c t\u1eadp tin l\u1ea1i th\u00e0nh m\u1ed9t v\u00e0 lo\u1ea1i \u0111i nh\u1eefng d\u1eef li\u1ec7u tr\u00f9ng nhau. Sau \u0111\u00f3 so s\u00e1nh v\u1edbi t\u1eadp d\u1eef li\u1ec7u s\u1eb5n c\u00f3. Ai \u0111\u00e3 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng ho\u1eb7c \u0111\u00e3 t\u1eeb ch\u1ed1i d\u1ecbch v\u1ee5 th\u00ec lo\u1ea1i ra, kh\u00f4ng g\u1ecdi n\u1eefa. C\u00f2n l\u1ea1i l\u00e0 d\u1eef li\u1ec7u m\u1edbi th\u00ec l\u00fac \u0111\u00f3 c\u00f3 th\u1ec3 chuy\u1ec3n cho b\u1ed9 ph\u1eadn telesales th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi.<\/p>\n<p>Gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 l\u00e0 v\u1eady. V\u1ec1 k\u1ef9 n\u0103ng telesales, tr\u01b0\u1edbc khi \u0111i v\u00e0o chi ti\u1ebft, c\u1ea7n l\u00e0m r\u00f5 m\u1ee5c ti\u00eau c\u1ee7a telesales l\u00e0 g\u00ec. Telesales l\u00e0 ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 m\u1ee5c ti\u00eau, n\u1ebfu c\u00f3, n\u00ean \u0111\u1eb7t \u0111\u01a1n gi\u1ea3n \u1edf m\u1ee9c xin kh\u00e1ch h\u00e0ng m\u1ed9t cu\u1ed9c h\u1eb9n, ho\u1eb7c \u0111\u1ecba ch\u1ec9 email c\u1ee7a h\u1ecd l\u00e0 \u0111\u01b0\u1ee3c. K\u1ef3 v\u1ecdng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i khi kh\u00e1ch kh\u00f4ng bi\u1ebft b\u1ea1n l\u00e0 ai l\u00e0 \u1ea3o v\u1ecdng. V\u00e0 \u0111i\u1ec1u n\u00e0y \u0111\u1eb7t \u00e1p l\u1ef1c l\u1edbn l\u00ean c\u00e1c nh\u00e2n vi\u00ean telesales.<\/p>\n<p>N\u00ean chia m\u1ed9t cu\u1ed9c n\u00f3i chuy\u1ec7n \u0111i\u1ec7n tho\u1ea1i th\u00e0nh th\u00e0nh 3 ch\u1eb7ng, n\u00f4m na l\u00e0 3 c\u00e2u ng\u1eafn th\u00f4i v\u00ec kh\u00e1ch kh\u00f4ng c\u00f3 th\u1eddi gian nghe nhi\u1ec1u. \u0110i\u1ec3m then ch\u1ed1t l\u00e0 l\u00e0m sao \u0111\u00f3, khi nh\u00e2n vi\u00ean n\u00f3i xong c\u00e2u \u0111\u1ea7u, ng\u01b0\u1eddi nghe cho ph\u00e9p m\u00ecnh n\u00f3i c\u00e2u th\u1ee9 hai. N\u00f3i xong c\u00e2u th\u1ee9 hai, ng\u01b0\u1eddi ta cho ph\u00e9p m\u00ecnh n\u00f3i c\u00e2u th\u1ee9 ba \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra.<\/p>\n<p>D\u0129 nhi\u00ean, kh\u00f4ng c\u00f3 m\u1ed9t c\u00f4ng th\u1ee9c chung n\u00ean n\u00f3i nh\u01b0 th\u1ebf n\u00e0o v\u00ec m\u1ed7i s\u1ea3n ph\u1ea9m c\u00f3 m\u1ed9t \u0111\u1eb7c th\u00f9 v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ri\u00eang. M\u1ed9t v\u00ed d\u1ee5 th\u1ef1c t\u1ebf \u0111\u01b0\u1ee3c chia s\u1ebb t\u1eeb ch\u1ecb Nguy\u1ec5n Nh\u01b0 Qu\u1ef3nh, ph\u1ee5 tr\u00e1ch nh\u00e2n s\u1ef1 t\u1ea1i T\u1eadp \u0111o\u00e0n qu\u1ed1c t\u1ebf N\u0103m Sao.<\/p>\n<p><em>\u2013 D\u1ea1, ch\u00e0o ch\u1ecb Qu\u1ef3nh, em l\u00e0 Ph\u01b0\u01a1ng \u1ea1. D\u1ea1, m\u1ed9t ng\u01b0\u1eddi b\u1ea1n c\u1ee7a ch\u1ecb cho em bi\u1ebft ch\u1ecb \u0111ang c\u00f3 nhu c\u1ea7u h\u1ecdc cao h\u1ecdc.<\/em><\/p>\n<p><em>\u2013 Ch\u1ecb Qu\u1ef3nh (trong \u0111\u1ea7u ngh\u0129, \u1eeb, \u0111\u00fang r\u1ed3i nh\u01b0ng m\u00e0 b\u1ea1n m\u00ecnh l\u00e0 ai v\u1eady ta? Th\u00f4i, d\u00f9 sao c\u0169ng g\u1ecdi \u0111\u00fang t\u00ean m\u00ecnh v\u00e0 \u0111\u00fang v\u1ea5n \u0111\u1ec1 m\u00ecnh quan t\u00e2m, \u0111\u1ec3 xem): \u1eea, nh\u01b0ng ch\u1ecb b\u1eadn l\u1eafm em \u01a1i.<\/em><\/p>\n<p><em>\u2013 D\u1ea1, kh\u00f3a h\u1ecdc ch\u1ec9 di\u1ec5n ra v\u00e0o cu\u1ed1i tu\u1ea7n, kh\u00f4ng l\u00e0m m\u1ea5t nhi\u1ec1u th\u1eddi gian c\u1ee7a ch\u1ecb l\u1eafm \u0111\u00e2u \u1ea1.<\/em><\/p>\n<p><em>\u2013 Ch\u1ecb Qu\u1ef3nh: (ng\u1eadp ng\u1eebng v\u00e0i gi\u00e2y) .<\/em><\/p>\n<p><em>\u2013 D\u1ea1, em bi\u1ebft l\u00e0 ch\u1ecb \u0111ang r\u1ea5t b\u1eadn. Ch\u1ecb cho em xin email nha. Em s\u1ebd g\u1eedi th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7 v\u00e0 xin ch\u1ecb cu\u1ed9c h\u1eb9n \u0111\u1ec3 tr\u00ecnh b\u00e0y chi ti\u1ebft h\u01a1n.<\/em><\/p>\n<p>Th\u01b0\u1eddng nh\u01b0 ch\u1ecb Qu\u1ef3nh chia s\u1ebb, ch\u1ecb r\u1ea5t ng\u1ea1i cho ai email, nh\u01b0ng tr\u01b0\u1eddng h\u1ee3p n\u00e0y \u0111\u00e3 g\u1eadt \u0111\u1ea7u \u0111\u1ed3ng \u00fd. L\u00e2u r\u1ed3i, ch\u1ecb m\u1edbi nh\u1eadn m\u1ed9t cu\u1ed9c telesale kh\u00f4ng phi\u1ec1n ph\u1ee9c.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p tr\u00ean, nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111\u00e3 l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p. H\u1ecd \u0111\u01b0\u1ee3c ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u1eb7t m\u1ee5c ti\u00eau h\u1ee3p l\u00fd. Ph\u1ea7n h\u1ecd, h\u1ecd l\u00e0m nhanh g\u1ecdn, \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng quan t\u00e2m \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng ng\u1eaft ngang khi nghe c\u00e2u \u0111\u1ea7u ti\u00ean.<\/p>\n<p>Trong telesales, c\u00e2u n\u00f3i \u0111\u1ea7u ti\u00ean r\u1ea5t quan tr\u1ecdng. \u00d4ng Nguy\u1ec5n Th\u00e1i Vi\u1ec7t Huy, Gi\u00e1m \u0111\u1ed1c C\u00f4ng ty Mitek, chia s\u1ebb, c\u00f3 c\u00f4ng ty c\u00f2n y\u00eau c\u1ea7u Mitek c\u00f3 h\u1eb3n m\u1ed9t b\u00e1o c\u00e1o li\u1ec7t k\u00ea v\u1ec1 c\u00e2u n\u00f3i \u0111\u1ea7u ti\u00ean c\u1ee7a nh\u00e2n vi\u00ean telesales. L\u00fac \u0111\u1ea7u, \u00f4ng Huy kh\u00f4ng bi\u1ebft l\u00fd do nh\u01b0ng v\u1ec1 sau, l\u00e0m vi\u1ec7c nhi\u1ec1u v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng kh\u00e1c nhau, \u00f4ng hi\u1ec3u \u1ea9n \u00fd ph\u00eda sau m\u1ed7i b\u00e1o c\u00e1o m\u00e0 kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u th\u1ef1c hi\u1ec7n.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ky_thuat_spam\"><\/span>K\u1ef9 thu\u1eadt spam<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Khi doanh nghi\u1ec7p c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin kh\u00e1ch h\u00e0ng cao c\u1ea5p, t\u1ee9c nh\u1eefng ng\u01b0\u1eddi gi\u1eef v\u1ecb tr\u00ed c\u00f3 quy\u1ec1n quy\u1ebft \u0111\u1ecbnh trong c\u00f4ng ty, tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n, \u0111\u1ec3 c\u1ea9n tr\u1ecdng, nh\u00e2n vi\u00ean telesales c\u00f3 th\u1ec3 l\u00e0m th\u00eam \u0111\u1ed9ng t\u00e1c nh\u1eafn tin tr\u01b0\u1edbc khi g\u1ecdi.<\/p>\n<p>N\u1ed9i dung tin nh\u1eafn c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u t\u00ean, c\u00f4ng ty, b\u00e1o tr\u01b0\u1edbc th\u1eddi gian v\u00e0 kho\u1ea3ng th\u1eddi gian s\u1ebd g\u1ecdi c\u00f9ng ch\u1ee7 \u0111\u1ec1 trao \u0111\u1ed5i. Khi \u0111\u00f3, m\u1ed9t s\u1ed1 k\u1ecbch b\u1ea3n c\u00f3 th\u1ec3 x\u1ea3y ra trong cu\u1ed9c g\u1ecdi nh\u01b0 sau:<\/p>\n<ul>\n<li>1. Kh\u00e1ch h\u00e0ng g\u1ecdi l\u1ea1i ngay v\u00ec \u0111\u00fang s\u1ea3n ph\u1ea9m h\u1ecd \u0111ang c\u1ea7n. Tr\u01b0\u1eddng h\u1ee3p n\u00e0y h\u01a1i hi\u1ebfm nh\u01b0ng kh\u00f4ng ph\u1ea3i kh\u00f4ng c\u00f3.<\/li>\n<li>2. Kh\u00e1ch h\u00e0ng nh\u1eafn tin t\u1eeb ch\u1ed1i v\u00ec kh\u00f4ng c\u00f3 nhu c\u1ea7u.<\/li>\n<li>3. Kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ecdc tin nh\u1eafn v\u00e0 ti\u1ebfp t\u1ee5c l\u00e0m vi\u1ec7c, khi nh\u00e2n vi\u00ean telesales g\u1ecdi th\u00ec h\u1ecd ti\u1ebfp chuy\u1ec7n b\u1ea1n. N\u1ebfu quan t\u00e2m, h\u1ecd gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp ph\u1ee5 tr\u00e1ch \u0111\u1ec3 \u0111\u00f4i b\u00ean l\u00e0m vi\u1ec7c; n\u1ebfu kh\u00f4ng, h\u1ecd t\u1eeb ch\u1ed1i.<\/li>\n<li>4. Kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u1ecdc tin nh\u1eafn: nh\u01b0ng khi g\u1ecdi t\u1edbi, nh\u00e2n vi\u00ean telesales gi\u1ea3i th\u00edch c\u00f3 nh\u1eafn tin xin ph\u00e9p tr\u01b0\u1edbc \u0111\u00f3 th\u00ec h\u1ecd c\u0169ng s\u1ebd gi\u1ea3m \u0111i s\u1ef1 kh\u00f3 ch\u1ecbu v\u00e0 l\u1ecbch s\u1ef1 h\u01a1n khi ti\u1ebfp chuy\u1ec7n.<\/li>\n<li>5. H\u1ecd kh\u00f4ng b\u1eaft m\u00e1y: c\u00f3 th\u1ec3 h\u1ecd ch\u01b0a \u0111\u1ecdc tin nh\u1eafn c\u0169ng kh\u00f4ng nghe s\u1ed1 l\u1ea1 ho\u1eb7c \u0111ang h\u1ecdp, telesales c\u00f3 th\u1ec3 g\u1ecdi l\u1ea1i v\u00e0o l\u00fac kh\u00e1c.<\/li>\n<\/ul>\n<p>D\u0129 nhi\u00ean, c\u0169ng c\u00f3 tr\u01b0\u1eddng h\u1ee3p ng\u01b0\u1eddi nh\u1eadn l\u01a1 lu\u00f4n tin nh\u1eafn v\u00e0 kh\u00f4ng nghe cu\u1ed9c g\u1ecdi. Kh\u00f4ng sao, \u0111\u1eebng \u0111\u1ec3 \u0111i\u1ec1u \u0111\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1ch doanh nghi\u1ec7p giao ti\u1ebfp.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ky_nang_giam_ap_luc_cho_khach_hang\"><\/span>K\u1ef9 n\u0103ng gi\u1ea3m \u00e1p l\u1ef1c cho kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>V\u00ed d\u1ee5, sau khi nh\u00e2n vi\u00ean g\u1ecdi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m v\u00e0 ch\u1ed1t \u0111\u01b0\u1ee3c l\u1ecbch h\u1eb9n v\u1edbi kh\u00e1ch. M\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, kh\u00e1ch s\u1ebd ph\u00e2n v\u00e2n, li\u1ec7u \u0111\u1ebfn h\u1eb9n, nghe tr\u00ecnh b\u00e0y m\u00e0 kh\u00f4ng mua s\u1ea3n ph\u1ea9m th\u00ec sao? S\u1ef1 lo l\u1eafng c\u00f3 th\u1ec3 l\u00e0m kh\u00e1ch h\u1ee7y cu\u1ed9c h\u1eb9n. L\u00fac n\u00e0y, nh\u00e2n vi\u00ean telesales c\u1ea7n tinh \u00fd gi\u1ea3m \u00e1p l\u1ef1c cho kh\u00e1ch, ch\u1eb3ng h\u1ea1n, b\u1eb1ng c\u00e1ch n\u00f3i: <em>\u201cN\u1ebfu anh ch\u1ecb ch\u01b0a c\u00f3 nhu c\u1ea7u m\u00e0 th\u1ea5y s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5\/d\u1ef1 \u00e1n t\u1ed1t th\u00ec c\u00f3 th\u1ec3 k\u1ec3 cho b\u1ea1n b\u00e8, ng\u01b0\u1eddi th\u00e2n gi\u00fap em l\u00e0 em vui l\u1eafm r\u1ed3i\u201d<\/em>.<\/p>\n<p>L\u01b0u \u00fd, nh\u1eefng chia s\u1ebb tr\u00ean n\u00ean \u0111\u01b0\u1ee3c xem nh\u01b0 g\u1ee3i \u00fd\u00a0nh\u1eefng <em>k\u1ef9 n\u0103ng telesales hi\u1ec7u qu\u1ea3<\/em> m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o b\u1edfi n\u00f3 c\u00f3 th\u1ec3 \u0111\u00fang v\u1edbi tr\u01b0\u1eddng h\u1ee3p n\u00e0y nh\u01b0ng ch\u01b0a h\u1eb3n ph\u00f9 h\u1ee3p v\u1edbi tr\u01b0\u1eddng h\u1ee3p kh\u00e1c. Tuy v\u1eady, t\u00f3m l\u1ea1i, mi\u1ec5n doanh nghi\u1ec7p ch\u00e2n th\u00e0nh quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng, gi\u1ea3i ph\u00e1p chuy\u00ean nghi\u1ec7p lu\u00f4n c\u00f3 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1c, d\u00f9 th\u00f4ng qua telesales.<\/p>\n<div class=\"kk-star-ratings  bottom-right rgt\" data-id=\"51453\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi nh\u1eadn cu\u1ed9c g\u1ecdi? \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi kh\u00f4ng d\u1ec5 tr\u1ea3 l\u1eddi. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3 b\u1ea1n c\u1ea7n ph\u1ea3i k\u1ebft h\u1ee3p r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 nh\u01b0 c\u00f4ng ngh\u1ec7, con ng\u01b0\u1eddi, k\u1ef9 thu\u1eadt, k\u1ef9 n\u0103ng telesales\u2026 Nh\u1eefng chia s\u1ebb sau \u0111\u00e2y t\u1eeb CuongDC  &#8230;<\/p>\n","protected":false},"author":4,"featured_media":7381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,64],"tags":[],"class_list":["post-7380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-kinh-nghiem-ban-le"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>K\u1ef9 n\u0103ng telesales: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi nh\u1eadn cu\u1ed9c g\u1ecdi? - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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