{"id":9347,"date":"2017-07-11T15:52:24","date_gmt":"2017-07-11T08:52:24","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=9347"},"modified":"2017-07-24T11:54:14","modified_gmt":"2017-07-24T04:54:14","slug":"doi-tra-khi-mua-sam-truc-tuyen-lam-sao-lay-long-nguoi-tieu-dung","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/doi-tra-khi-mua-sam-truc-tuyen-lam-sao-lay-long-nguoi-tieu-dung\/","title":{"rendered":"\u0110\u1ed5i tr\u1ea3 khi mua s\u1eafm tr\u1ef1c tuy\u1ebfn: L\u00e0m sao l\u1ea5y l\u00f2ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng?"},"content":{"rendered":"

Theo kh\u1ea3o s\u00e1t c\u1ee7a Lazada v\u00e0o th\u00e1ng 3\/2016 v\u1edbi 469 ng\u01b0\u1eddi ti\u00eau d\u00f9ng mua h\u00e0ng tr\u1ef1c tuy\u1ebfn th\u00ec c\u00f3 \u0111\u1ebfn 82% \u00fd ki\u1ebfn chia s\u1ebb s\u1ef1 nghi ng\u1ea1i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m.<\/strong><\/p>\n

Mua online kh\u00f4ng v\u1eeba \u00fd, ch\u1ec9 bi\u1ebft \u201cgi\u1ea3i t\u1ecfa\u201d tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i<\/strong><\/p>\n

Thay v\u00e0o vi\u1ec7c \u0111\u1ebfn c\u00e1c c\u1eeda h\u00e0ng truy\u1ec1n th\u1ed1ng \u0111\u1ec3 mua s\u1eafm th\u00ec ng\u00e0y nay, nhi\u1ec1u ng\u01b0\u1eddi ch\u1ecdn h\u00ecnh th\u1ee9c mua s\u1eafm online b\u1edfi v\u00ec t\u00ednh ti\u1ec7n l\u1ee3i c\u1ee7a n\u00f3. Tuy v\u1eady, c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, l\u1ed7i khi giao h\u00e0ng l\u1ea1i mang \u0111\u1ebfn cho ng\u01b0\u1eddi d\u00f9ng nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00f4ng hay khi mua s\u1eafm qua m\u1ea1ng.<\/p>\n

Nh\u1eefng l\u00fac n\u00e0y, m\u1ed9t s\u1ed1 ng\u01b0\u1eddi l\u1ea1i ch\u1ecdn vi\u1ec7c tr\u00fat gi\u1eadn l\u00ean m\u1ea1ng x\u00e3 h\u1ed9i thay v\u00ec li\u00ean h\u1ec7 trang mua s\u1eafm \u0111\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3. C\u00f3 r\u1ea5t nhi\u1ec1u nguy\u00ean nh\u00e2n \u0111\u1ec3 l\u00fd gi\u1ea3i hi\u1ec7n t\u01b0\u1ee3ng n\u00e0y, ch\u1eb3ng h\u1ea1n vi\u1ec7c c\u1ea3m th\u1ea5y r\u01b0\u1eddm r\u00e0, ph\u1ee9c t\u1ea1p trong th\u1ee7 t\u1ee5c \u0111\u1ed5i tr\u1ea3, th\u1eadm ch\u00ed l\u00e0 b\u1ecb m\u1ea5t ph\u00ed v\u00e0 kh\u00f4ng th\u1ec3 \u0111\u1ed5i tr\u1ea3; m\u1ed9t s\u1ed1 kh\u00e1c l\u1ea1i m\u1eb7c \u0111\u1ecbnh, ch\u01b0a ch\u1eafc g\u00ec s\u1ea3n ph\u1ea9m \u0111\u1ed5i s\u1ebd t\u1ed1t h\u01a1n\u2026<\/p>\n

Ngay l\u00fac n\u00e0y, vi\u1ec7c \u201cl\u00e0m d\u1eef\u201d tr\u00ean m\u1ea1ng x\u00e3 h\u00f4i nh\u01b0 Facebook l\u00e0 l\u1ef1a ch\u1ecdn v\u00f4 c\u00f9ng h\u1ee3p l\u00fd, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u00ean Facebook c\u1ee7a trang mua s\u1eafm. Th\u1eadm ch\u00ed, v\u1edbi nh\u1eefng ng\u01b0\u1eddi mua h\u00e0ng c\u00f3 s\u1ed1 b\u1ea1n b\u00e8 v\u00e0 l\u01b0\u1ee3t theo d\u00f5i l\u1edbn tr\u00ean Facebook th\u00ec vi\u1ec7c th\u00f4ng tin \u0111\u01b0\u1ee3c lan nhanh v\u00e0 chia s\u1ebb r\u1ed9ng r\u00e3i, c\u0169ng khi\u1ebfn trang b\u00e1n h\u00e0ng ph\u1ea3i \u0111au \u0111\u1ea7u.<\/p>\n

Anh L\u00ea Anh T\u00edn (Q.5, TP.HCM), m\u1ed9t ng\u01b0\u1eddi t\u1eebng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 \u0111\u1ed5i tr\u1ea3 c\u1ee7a m\u1ed9t trang b\u00e1n h\u00e0ng cho hay: \u201cKh\u00f4ng ph\u1ea3i t\u1ef1 nhi\u00ean m\u00e0 m\u00ecnh \u201ct\u1ed1\u201d \u0111\u01a1n v\u1ecb b\u00e1n h\u00e0ng online l\u00ean Facebook m\u00e0 th\u1eadt s\u1ef1 hi\u1ec7n nay d\u1ecbch v\u1ee5 \u0111\u1ed5i tr\u1ea3 c\u1ee7a m\u1ed9t s\u1ed1 trang mua s\u1eafm hi\u1ec7n nay h\u00ecnh nh\u01b0 ch\u1ec9 l\u00e0m cho c\u00f3. M\u1ed9t l\u1ea7n, m\u00ecnh c\u00f3 mua m\u1ed9t chi\u1ebfc \u00e1o s\u01a1 mi gi\u1ea3m gi\u00e1 size M nh\u01b0ng l\u1ea1i b\u1ecb giao nh\u1ea7m th\u00e0nh size L, m\u00ecnh c\u00f3 li\u00ean h\u1ec7 v\u00e0o hotline ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a trang b\u00e1n h\u00e0ng nh\u01b0ng m\u00e1y c\u1ee9 b\u00e1o b\u1eadn, ho\u1eb7c kh\u00f4ng th\u00ec \u0111\u1ebfn khi k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c th\u00ec chuy\u1ec3n v\u00f2ng v\u00e8o, sau khi x\u00e1c nh\u1eadn l\u00e0 \u0111\u01b0\u1ee3c \u0111\u1ed5i th\u00ec l\u1ea1i b\u1ea3o m\u00ecnh ph\u1ea3i tr\u1ea3 th\u00eam ph\u00ed v\u1eadn chuy\u1ec3n v\u00ec\u2026 \u1edf xa qu\u00e1 (?!). X\u00e1c \u0111\u1ecbnh gi\u00e1 tr\u1ecb m\u00f3n h\u00e0ng kh\u00f4ng bao nhi\u00eau, c\u0169ng kh\u00f4ng ngh\u0129 s\u1ebd mua h\u00e0ng th\u00eam l\u1ea7n th\u1ee9 hai n\u00ean m\u00ecnh \u0111\u0103ng l\u00ean m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi \u201cc\u1ea3nh gi\u00e1c\u201d lu\u00f4n th\u1ec3.\u201d<\/p>\n

\u0110\u1ed5i tr\u1ea3 h\u00e0ng mi\u1ec5n ph\u00ed: l\u1eddi \u0111\u00e1p cho b\u00e0i to\u00e1n ni\u1ec1m tin kh\u00e1ch h\u00e0ng?<\/strong><\/p>\n

Song song v\u1edbi nhi\u1ec1u l\u1ee3i \u00edch nh\u01b0: c\u00f3 th\u1ec3 mua s\u1eafm m\u1ecdi l\u00fac m\u1ecdi n\u01a1i, kh\u00f4ng gian ri\u00eang t\u01b0, ti\u1ebft ki\u1ec7m th\u1eddi gian, d\u1ec5 so s\u00e1nh v\u1ec1 gi\u00e1, mua h\u00e0ng gi\u00e1 r\u1ebb\u2026 th\u00ec b\u00ean c\u1ea1nh \u0111\u00f3 mua s\u1eafm online v\u1eabn c\u00f2n t\u1ed3n t\u1ea1i nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea7n kh\u1eafc ph\u1ee5c, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong d\u1ecbch v\u1ee5 \u0111\u1ed5i tr\u1ea3.<\/p>\n

Th\u1ef1c t\u1ebf hi\u1ec7n nay, h\u1ea7u h\u1ebft c\u00e1c s\u00e0n TM\u0110T \u0111\u1ec1u \u0111\u1ea7u t\u01b0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u1ed5i tr\u1ea3 nh\u01b0ng v\u1eabn c\u00f2n nhi\u1ec1u gi\u1edbi h\u1ea1n v\u1ec1 quy \u0111\u1ecbnh m\u1eb7t h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3, th\u1eddi gian \u0111\u1ed5i tr\u1ea3, chi ph\u00ed v\u1eadn chuy\u1ec3n\u2026 \u0111\u00e3 g\u00e2y kh\u00f3 kh\u0103n cho c\u00e1c doanh nghi\u1ec7p TM\u0110T kh\u00f4ng \u00edt trong vi\u1ec7c chinh ph\u1ee5c ho\u00e0n to\u00e0n ng\u01b0\u1eddi ti\u00eau d\u00f9ng trong trong qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m mua s\u1eafm online.<\/p>\n

R\u1ea5t kh\u00f3 \u0111\u1ec3 ph\u1ee7 nh\u1eadn r\u1eb1ng m\u1ed7i khi ph\u00e1t sinh \u0111\u01a1n h\u00e0ng \u0111\u1ed5i tr\u1ea3, kh\u00f4ng ch\u1ec9 ti\u00eau t\u1ed1n chi ph\u00ed \u0111\u1ec3 ki\u1ec3m tra t\u1eebng tr\u01b0\u1eddng h\u1ee3p, m\u00e0 c\u00f2n v\u1ec1 vi\u1ec7c ph\u1ee5 ph\u00ed \u0111\u1ec3 th\u1ef1c hi\u1ec7n ho\u00e0n tr\u1ea3, thay th\u1ebf s\u1ea3n ph\u1ea9m v\u00e0 v\u1eadn chuy\u1ec3n n\u00ean vi\u1ec7c thu th\u00eam ph\u00ed hay k\u00e9o d\u00e0i th\u1eddi gian \u0111\u1ed5i tr\u1ea3 l\u00e0 \u0111i\u1ec1u d\u1ec5 hi\u1ec3u.<\/p>\n

V\u00ec v\u1eady, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 s\u1ebd l\u00e0 c\u00f4ng th\u1ee9c \u201cxoa d\u1ecbu\u201d v\u00e0 \u201cph\u1ee5c h\u1ed3i\u201d l\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng khi h\u1ecd \u0111\u00e3 kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 c\u00f3 nhu c\u1ea7u \u0111\u1ed5i tr\u1ea3. Th\u00eam v\u00e0o \u0111\u00f3, m\u1ed9t d\u1ecbch v\u1ee5 \u0111\u1ed5i tr\u1ea3 mi\u1ec5n ph\u00ed, d\u1ec5 d\u00e0ng mang \u0111\u1ebfn c\u1ea3m gi\u00e1c y\u00ean t\u00e2m ngay c\u00e1 tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh mua s\u1ea3n ph\u1ea9m.<\/p>\n

N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1, Lazada ra m\u1eaft ch\u00ednh s\u00e1ch: \u201c\u0110\u1ed5i tr\u1ea3 t\u1eadn nh\u00e0, ho\u00e0n ti\u1ec1n t\u1eadn t\u00fai\u201d. C\u00f3 th\u1ec3 n\u00f3i \u0111\u00e2y l\u00e0 \u0111\u01a1n v\u1ecb ti\u00ean phong v\u00e0 duy nh\u1ea5t \u00e1p d\u1ee5ng h\u00ecnh th\u1ee9c n\u00e0y t\u1ea1i Vi\u1ec7t Nam v\u1edbi mong mu\u1ed1n bi\u1ebfn TM\u0110T th\u00e0nh m\u1ed9t k\u00eanh \u201cb\u00e1n h\u00e0ng th\u00f4ng th\u01b0\u1eddng\u201d nh\u01b0 nh\u1eefng k\u00eanh b\u00e1n h\u00e0ng kh\u00e1c nh\u01b0 mua h\u00e0ng \u1edf ch\u1ee3, c\u1eeda h\u00e0ng t\u1ea1p h\u00f3a hay mua \u1edf si\u00eau th\u1ecb – n\u01a1i ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 s\u1ef1 tin c\u1eady tuy\u1ec7t \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi b\u00e1n v\u1ec1 kh\u1ea3 n\u0103ng \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3 h\u00e0ng sau khi mua.<\/p>\n

V\u1edbi d\u1ecbch v\u1ee5 n\u00e0y, khi ch\u01b0a h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u Lazada \u0111\u1ebfn t\u1eadn n\u01a1i l\u1ea5y h\u00e0ng c\u1ea7n \u0111\u1ed5i tr\u1ea3 v\u00e0 c\u00f3 th\u1ec3 thay \u0111\u1ed5i linh \u0111\u1ed9ng \u0111\u1ecba ch\u1ec9, th\u1eddi gian \u0111\u1ec3 thu\u1eadn ti\u1ec7n cho kh\u00e1ch h\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ed3ng \u00fd \u0111\u1ed5i h\u00e0ng, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n.<\/p>\n

R\u00f5 r\u00e0ng, ch\u00ednh s\u00e1ch n\u00e0y s\u1ebd ti\u00eau t\u1ed1n m\u1ed9t kho\u1ea3n ph\u00ed v\u1eadn h\u00e0nh kh\u00e1 l\u1edbn cho Lazada, nh\u01b0ng theo nh\u01b0 \u00f4ng Alexandre Dardy, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Lazada Vi\u00eat Nam th\u00ec: \u201cVi\u1ec7c \u0111\u1ed5i tr\u1ea3 l\u00e0 m\u1ed9t \u201cr\u1ee7i ro\u201d n\u1eb1m ngo\u00e0i d\u1ef1 t\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng l\u1eabn doanh nghi\u1ec7p nh\u01b0ng tr\u00e1ch nhi\u1ec7m kh\u1eafc ph\u1ee5c v\u1eabn thu\u1ed9c v\u1ec1 ch\u00fang t\u00f4i. Lazada ch\u1ea5p nh\u1eadn \u0111\u1ea7u t\u01b0 \u0111\u1ec3 t\u1ea1o l\u00f2ng tin \u1edf ng\u01b0\u1eddi ti\u00eau d\u00f9ng mua s\u1eafm tr\u1ef1c tuy\u1ebfn.\u201d<\/p>\n

V\u1ec1 ph\u00eda ng\u01b0\u1eddi ti\u00eau d\u00f9ng, xin c\u00f3 l\u1eddi khen d\u00e0nh cho Lazada v\u00ec nh\u1eefng n\u1ed7 l\u1ef1c v\u00ec \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d c\u1ee7a m\u00ecnh, g\u00f3p ph\u1ea7n x\u00f3a nh\u1eefng l\u1ed7 h\u1ecfng c\u00f2n t\u1ed3n t\u1ea1i trong d\u1ecbch v\u1ee5 \u0111\u1ed5i tr\u1ea3 h\u00e0ng khi mua s\u1eafm tr\u1ef1c tuy\u1ebfn. M\u1eb7t kh\u00e1c, ch\u00ednh s\u00e1ch n\u00e0y s\u1ebd t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn s\u1ef1 thay \u0111\u1ed5i trong d\u1ecbch v\u1ee5 \u0111\u1ed5i tr\u1ea3 c\u1ee7a c\u00e1c trang mua s\u1eafm kh\u00e1c.<\/p>\n

A.D<\/strong><\/p>\n

Theo Tr\u00ed Th\u1ee9c Tr\u1ebb<\/p>\n","protected":false},"excerpt":{"rendered":"

Theo kh\u1ea3o s\u00e1t c\u1ee7a Lazada v\u00e0o th\u00e1ng 3\/2016 v\u1edbi 469 ng\u01b0\u1eddi ti\u00eau d\u00f9ng mua h\u00e0ng tr\u1ef1c tuy\u1ebfn th\u00ec c\u00f3 \u0111\u1ebfn 82% \u00fd ki\u1ebfn chia s\u1ebb s\u1ef1 nghi ng\u1ea1i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m. Mua online kh\u00f4ng v\u1eeba \u00fd, ch\u1ec9 bi\u1ebft \u201cgi\u1ea3i t\u1ecfa\u201d tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i Thay v\u00e0o vi\u1ec7c \u0111\u1ebfn c\u00e1c c\u1eeda h\u00e0ng truy\u1ec1n …<\/p>\n","protected":false},"author":4,"featured_media":9348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,64],"tags":[],"class_list":["post-9347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-kinh-nghiem-ban-le"],"yoast_head":"\n\u0110\u1ed5i tr\u1ea3 khi mua s\u1eafm tr\u1ef1c tuy\u1ebfn: L\u00e0m sao l\u1ea5y l\u00f2ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng? - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/doi-tra-khi-mua-sam-truc-tuyen-lam-sao-lay-long-nguoi-tieu-dung\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0110\u1ed5i tr\u1ea3 khi mua s\u1eafm tr\u1ef1c tuy\u1ebfn: L\u00e0m sao l\u1ea5y l\u00f2ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng? - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog\" \/>\n<meta property=\"og:description\" content=\"Theo kh\u1ea3o s\u00e1t c\u1ee7a Lazada v\u00e0o th\u00e1ng 3\/2016 v\u1edbi 469 ng\u01b0\u1eddi ti\u00eau d\u00f9ng mua h\u00e0ng tr\u1ef1c tuy\u1ebfn th\u00ec c\u00f3 \u0111\u1ebfn 82% \u00fd ki\u1ebfn chia s\u1ebb s\u1ef1 nghi ng\u1ea1i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m. 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