{"id":9773,"date":"2017-07-13T15:56:22","date_gmt":"2017-07-13T08:56:22","guid":{"rendered":"https:\/\/thitruongsi.com\/kinh-nghiem\/?p=9773"},"modified":"2017-07-24T11:02:33","modified_gmt":"2017-07-24T04:02:33","slug":"nhung-diem-nao-cua-dan-sales-khien-khach-hang-phat-y-mot-di-khong-tro-lai","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/kinh-nghiem\/nhung-diem-nao-cua-dan-sales-khien-khach-hang-phat-y-mot-di-khong-tro-lai\/","title":{"rendered":"Nh\u1eefng \u0111i\u1ec3m n\u00e0o c\u1ee7a d\u00e2n sales khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i?"},"content":{"rendered":"

Ch\u00fang t\u00f4i xin gi\u1edbi thi\u1ec7u b\u00e0i vi\u1ebft “Nh\u1eefng \u0111i\u1ec3m n\u00e0o c\u1ee7a d\u00e2n sales khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i?” c\u1ee7a \u00f4ng Tr\u1ecbnh Minh Th\u1ea3o – Gi\u00e1m \u0111\u1ed1c D\u1ef1 \u00e1n N\u00e2ng cao N\u0103ng l\u1ef1c B\u00e1n h\u00e0ng Ng\u00e2n h\u00e0ng MB. M\u1eddi \u0111\u1ed9c gi\u1ea3 \u0111\u00f3n \u0111\u1ecdc.<\/i><\/p>\n

\n

Kh\u00f4ng c\u1ea7n ph\u1ea3i c\u00f3 c\u00e1i nh\u00ecn ngh\u1ec1 nghi\u1ec7p kh\u1eaft khe, v\u1edbi t\u01b0 c\u00e1ch kh\u00e1ch h\u00e0ng b\u00ecnh th\u01b0\u1eddng \u2013 d\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m kh\u00e1ch h\u00e0ng kh\u00f4ng th\u00edch \u1edf ng\u01b0\u1eddi b\u00e1n h\u00e0ng.<\/p>\n

Kh\u00f4ng l\u1eafng nghe:<\/b> Ch\u00fa tr\u1ecdng qu\u00e1 m\u1ee9c \u0111\u1ebfn vi\u1ec7c qu\u1ea3ng c\u00e1o s\u1ea3n ph\u1ea9m \u0111\u1ebfn n\u1ed7i r\u1ea5t hay ng\u1eaft l\u1eddi, l\u01a1 \u0111\u1ec5nh trong khi kh\u00e1ch h\u00e0ng chia s\u1ebb hay kh\u00f4ng h\u1ec3 hi\u1ec7n s\u1ef1 th\u00edch th\u00fa l\u1eafng nghe l\u00e0 bi\u1ec3u hi\u1ec7n th\u00e1i \u0111\u1ed9 khi\u1ebfn kh\u00e1ch h\u00e0ng ch\u00e1n nh\u1ea5t. Nhi\u1ec1u ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ee9 nh\u01b0 c\u00e1n b\u1ed9 y t\u1ebf ph\u01b0\u1eddng \u0111i ph\u1ed5 bi\u1ebfn k\u1ebf ho\u1ea1ch ho\u00e1 gia \u0111\u00ecnh, ch\u0103m ch\u0103m n\u00f3i cho h\u1ebft ph\u1ea7n m\u00ecnh, ch\u1eb3ng \u0111\u1ec3 \u00fd g\u00ec \u0111\u1ebfn nhu c\u1ea7u th\u1eadm ch\u00ed d\u1eedng d\u01b0ng ph\u1edbt l\u1edd nhu c\u1ea7u, m\u1ed1i quan t\u00e2m c\u0169ng nh\u01b0 nh\u1eefng c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Thi\u1ebfu trung th\u1ef1c:<\/b> H\u1ee9a nhi\u1ec1u l\u00e0m \u00edt, che gi\u1ea5u th\u00f4ng tin ho\u1eb7c c\u1ed1 \u00fd \u00e9m nh\u1eb9m nh\u1eefng m\u00f4 t\u1ea3 v\u1ec1 m\u1eb7t tr\u00e1i c\u1ee7a s\u1ea3n ph\u1ea9m. T\u1ea5t c\u1ea3 nh\u1eefng g\u00ec c\u1ed1 g\u1eafng l\u00e0m l\u00e0 ch\u1ed1t giao d\u1ecbch, thu ti\u1ec1n r\u1ed3i b\u1ecf m\u1eb7c kh\u00e1ch h\u00e0ng. N\u1ebfu c\u00f3 th\u1eafc m\u1eafc th\u00ec qua qu\u00edt kho\u1ea3 l\u1ea5p: “t\u1ea1i anh kh\u00f4ng h\u1ecfi” hay “c\u00e1i n\u00e0y \u0111\u00e3 gi\u1ea3i th\u00edch cho ch\u1ecb r\u1ed3i m\u00e0”. V\u1eabn c\u00f2n kh\u00f4ng \u00edt nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng h\u1ec5 c\u1ee9 nh\u00ecn m\u1eb7t \u0111o\u00e1n l\u00e0 kh\u00e1ch v\u00e3ng lai, t\u00ecnh c\u1edd gh\u00e9 mua l\u00e0 l\u1eadp t\u1ee9c ch\u1eb7t ch\u00e9m, h\u00e9t gi\u00e1\u2026<\/p>\n

N\u00f4n n\u00f3ng ch\u1ed1t deal<\/b>: Th\u00fac \u00e9p kh\u00e1ch h\u00e0ng, g\u1ecdi \u0111i\u1ec7n d\u1ed3n d\u1eadp nh\u1eb1m c\u1ed1 g\u1eafng ch\u1ed1t deal cho \u0111\u1ee7 doanh s\u1ed1, ki\u1ebfm thu nh\u1eadp, trong khi ch\u1eb3ng quan t\u00e2m \u0111\u1ebfn nhu c\u1ea7u hay ho\u00e0n c\u1ea3nh c\u1ee7a kh\u00e1ch h\u00e0ng. Khi l\u1ee1 mua r\u1ed3i kh\u00e1ch h\u00e0ng u\u1ea5t \u1ee9c nh\u01b0 b\u1ecb c\u1eafn c\u00e2u.<\/p>\n

T\u1ecf ra th\u00f4ng th\u00e1i<\/b>: Qu\u00e1 t\u1ef1 tin v\u00e0o kinh nghi\u1ec7m v\u00e0 ki\u1ebfn th\u1ee9c v\u1ec1 th\u1ecb tr\u01b0\u1eddng v\u00e0 s\u1ea3n ph\u1ea9m n\u00ean nhi\u1ec1u ng\u01b0\u1eddi b\u00e1n h\u00e0ng tr\u1edf n\u00ean t\u1ef1 ph\u1ee5. Thi\u1ebfu t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng, xem nh\u1eb9 quan \u0111i\u1ec3m hay th\u1eadm ch\u00ed ba hoa \u2018gi\u1ea3ng gi\u1ea3i\u2019 ho\u1eb7c mu\u1ed1n \u2018khai s\u00e1ng\u2019 kh\u00e1ch h\u00e0ng. \u0110\u1eebng qu\u00ean, kh\u00e1ch h\u00e0ng r\u00e0nh v\u1ec1 s\u1ea3n ph\u1ea9m, th\u1ecb tr\u01b0\u1eddng v\u00e0 \u0111\u1ed1i th\u1ee7 h\u01a1n b\u1ea1n nhi\u1ec1u l\u1eafm \u2013 ch\u1ec9 c\u00f3 \u0111i\u1ec1u h\u1ecd kh\u00f4ng th\u00edch \u2018ba hoa\u2019 nh\u01b0 b\u1ea1n \u0111\u1ea5y th\u00f4i.<\/p>\n

Thi\u1ebfu am hi\u1ec3u<\/b>: Kh\u00f4ng n\u1eafm r\u00f5 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 ho\u1eb7c quy tr\u00ecnh hay ch\u00ednh s\u00e1ch n\u1ed9i b\u1ed9 d\u1eabn \u0111\u1ebfn tr\u1ea3 l\u1eddi thi\u1ebfu tho\u1ea3 \u0111\u00e1ng c\u00e1c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00f4i khi vi\u1ec7c thi\u1ebfu c\u1eadp nh\u1eadt hay hi\u1ec3u bi\u1ebft m\u01a1 h\u1ed3 v\u1ec1 ch\u00ednh s\u00e1ch g\u00e2y b\u1ea5t ti\u1ec7n, b\u1ea5t l\u1ee3i hay th\u1eadm ch\u00ed b\u1ea5t m\u00e3n cho kh\u00e1ch h\u00e0ng \u2013 k\u1ec3 c\u1ea3 nh\u1eefng ng\u01b0\u1eddi d\u1ec5 t\u00ednh nh\u1ea5t.<\/p>\n

Mau qu\u00ean<\/b>: Qu\u00ean t\u00ean, qu\u00ean l\u1eddi h\u1ee9a v\u00e0 c\u00e1c cam k\u1ebft khi\u1ebfn kh\u00e1ch h\u00e0ng m\u1ea5t ni\u1ec1m tin \u1edf ng\u01b0\u1eddi b\u00e1n h\u00e0ng. Nhi\u1ec1u sales \u2018nhi\u1ec5m b\u1ec7nh\u2019 n\u00e0y r\u1ea5t n\u1eb7ng \u2013 \u0111\u1eb7c bi\u1ec7t ngay sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 thanh to\u00e1n h\u1ee3p \u0111\u1ed3ng ho\u1eb7c tr\u1ea3 ti\u1ec1n \u0111\u1ea7y \u0111\u1ee7.<\/p>\n

Thi\u1ebfu chuy\u00ean nghi\u1ec7p<\/b>: T\u1eeb t\u00e1c phong, trang ph\u1ee5c \u0111\u1ebfn \u0111i\u1ec7u b\u1ed9, l\u1eddi n\u00f3i\u2026 N\u1ebfu kh\u00f4ng t\u1ea1o \u0111\u01b0\u1ee3c ni\u1ec1m tin cho kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t kh\u00f3 l\u1ea5y \u0111\u01b0\u1ee3c ch\u1eef k\u00fd c\u1ee7a h\u1ecd. Ch\u1eb3ng ai th\u00edch ti\u00eau ti\u1ec1n ho\u1eb7c giao k\u1ebft v\u1edbi ng\u01b0\u1eddi k\u00e9m c\u1ecfi, thi\u1ebfu chuy\u00ean nghi\u1ec7p. Kh\u00e1ch h\u00e0ng c\u00f3 qu\u00e1 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn s\u1eb5n c\u00f3 v\u00e0 c\u0169ng c\u00f3 qu\u00e1 nhi\u1ec1u \u0111\u1ed1i th\u1ee7 ngo\u00e0i kia b\u1ea5t c\u1ee9 l\u00fac n\u00e0o c\u0169ng s\u1eb5n s\u00e0ng tranh gi\u00e0nh kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

Tr\u1ecbnh Minh Th\u1ea3o<\/strong><\/p>\n

Theo Nh\u1ecbp S\u1ed1ng Kinh T\u1ebf<\/p>\n","protected":false},"excerpt":{"rendered":"

Ch\u00fang t\u00f4i xin gi\u1edbi thi\u1ec7u b\u00e0i vi\u1ebft “Nh\u1eefng \u0111i\u1ec3m n\u00e0o c\u1ee7a d\u00e2n sales khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i?” c\u1ee7a \u00f4ng Tr\u1ecbnh Minh Th\u1ea3o – Gi\u00e1m \u0111\u1ed1c D\u1ef1 \u00e1n N\u00e2ng cao N\u0103ng l\u1ef1c B\u00e1n h\u00e0ng Ng\u00e2n h\u00e0ng MB. M\u1eddi \u0111\u1ed9c gi\u1ea3 \u0111\u00f3n \u0111\u1ecdc. Kh\u00f4ng c\u1ea7n ph\u1ea3i c\u00f3 c\u00e1i nh\u00ecn ngh\u1ec1 nghi\u1ec7p …<\/p>\n","protected":false},"author":4,"featured_media":9774,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,64],"tags":[],"class_list":["post-9773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ban-le","category-kinh-nghiem-ban-le"],"yoast_head":"\nNh\u1eefng \u0111i\u1ec3m n\u00e0o c\u1ee7a d\u00e2n sales khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i? - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thitruongsi.com\/kinh-nghiem\/nhung-diem-nao-cua-dan-sales-khien-khach-hang-phat-y-mot-di-khong-tro-lai\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nh\u1eefng \u0111i\u1ec3m n\u00e0o c\u1ee7a d\u00e2n sales khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i? - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9 Blog\" \/>\n<meta property=\"og:description\" content=\"Ch\u00fang t\u00f4i xin gi\u1edbi thi\u1ec7u b\u00e0i vi\u1ebft “Nh\u1eefng \u0111i\u1ec3m n\u00e0o c\u1ee7a d\u00e2n sales khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1eadt \u00fd, m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i?” c\u1ee7a \u00f4ng Tr\u1ecbnh Minh Th\u1ea3o – Gi\u00e1m \u0111\u1ed1c D\u1ef1 \u00e1n N\u00e2ng cao N\u0103ng l\u1ef1c B\u00e1n h\u00e0ng Ng\u00e2n h\u00e0ng MB. M\u1eddi \u0111\u1ed9c gi\u1ea3 \u0111\u00f3n \u0111\u1ecdc. 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