{"id":366,"date":"2020-11-03T17:13:16","date_gmt":"2020-11-03T10:13:16","guid":{"rendered":"https:\/\/thitruongsi.com\/pages\/?p=366"},"modified":"2020-11-10T10:24:46","modified_gmt":"2020-11-10T03:24:46","slug":"chinh-sach-doi-tra-hang-hoa","status":"publish","type":"post","link":"https:\/\/thitruongsi.com\/pages\/chinh-sach-doi-tra-hang-hoa.html","title":{"rendered":"CH\u00cdNH S\u00c1CH \u0110\u1ed4I &#8211; TR\u1ea2 &#8211; Y\u00caU C\u1ea6U B\u1ed2I TH\u01af\u1edcNG H\u00c0NG H\u00d3A"},"content":{"rendered":"\n<p>T\u1ea1i Thitruongsi.com, ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o c\u00e1c cam k\u1ebft v\u00e0 b\u1ea3o v\u1ec7 Ng\u01b0\u1eddi D\u00f9ng b\u1eb1ng c\u00e1ch:<\/p>\n\n\n\n<p>&#8211; Y\u00eau c\u1ea7u Nh\u00e0 cung c\u1ea5p g\u1eedi h\u00e0ng h\u00f3a \u0111\u00fang v\u1edbi th\u00f4ng tin m\u00f4 t\u1ea3 v\u00e0 h\u00ecnh \u1ea3nh \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Trang Thitruongsi.com.<\/p>\n\n\n\n<p>&#8211; Y\u00eau c\u1ea7u Nh\u00e0 cung c\u1ea5p g\u1eedi k\u00e8m c\u00e1c s\u1ea3n ph\u1ea9m khuy\u1ebfn m\u00e3i, qu\u00e0 t\u1eb7ng, voucher v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c ch\u00ednh s\u00e1ch \u0111\u00e3 cam k\u1ebft.<\/p>\n\n\n\n<p>&#8211; Y\u00eau c\u1ea7u Nh\u00e0 b\u00e1n l\u1ebb chuy\u1ec3n tr\u1ea3 h\u00e0ng h\u00f3a v\u1ec1 cho Nh\u00e0 cung c\u1ea5p (n\u1ebfu c\u00f3 khi\u1ebfu n\u1ea1i) theo \u0111\u00fang hi\u1ec7n tr\u1ea1ng ban \u0111\u1ea7u.<br><\/p>\n\n\n\n<p><strong>1. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i &#8211; tr\u1ea3 h\u00e0ng h\u00f3a (d\u00e0nh cho Nh\u00e0 b\u00e1n l\u1ebb)<\/strong><\/p>\n\n\n\n<p>Nh\u00e0 b\u00e1n l\u1ebb (Ng\u01b0\u1eddi mua) c\u00f3 th\u1ec3 g\u1eedi y\u00eau c\u1ea7u \u0111\u1ed5i &#8211; tr\u1ea3 l\u1ea1i m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 s\u1ea3n ph\u1ea9m trong \u0111\u01a1n h\u00e0ng \u0111\u1eb7t tr\u00ean Trang Thitruongsi.com trong v\u00f2ng t\u1ed1i \u0111a 48h k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng th\u00e0nh c\u00f4ng (tr\u1eeb th\u1ee9 7, ch\u1ee7 nh\u1eadt).&nbsp;<\/p>\n\n\n\n<p>Nguy\u00ean nh\u00e2n \u0111\u1ed5i &#8211; tr\u1ea3 c\u1ea7n n\u1eb1m trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n\n\n\n<ul><li>H\u00e0ng h\u00f3a b\u1ecb l\u1ed7i ho\u1eb7c h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n<\/li><li>H\u00e0ng h\u00f3a nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng \u0111\u00fang v\u1edbi h\u00ecnh \u1ea3nh v\u00e0 m\u00f4 t\u1ea3 s\u1ea3n ph\u1ea9m<\/li><li>H\u00e0ng h\u00f3a nh\u1eadn \u0111\u01b0\u1ee3c sai v\u1edbi y\u00eau c\u1ea7u \u0111\u1eb7t h\u00e0ng (v\u1ec1 m\u00e0u s\u1eafc, k\u00edch th\u01b0\u1edbc, \u2026)<\/li><li>H\u00e0ng h\u00f3a nh\u1eadn \u0111\u01b0\u1ee3c c\u00f3 l\u1ed7i ngo\u1ea1i quan ho\u1eb7c l\u1ed7i k\u1ef9 thu\u1eadt<\/li><\/ul>\n\n\n\n<p>H\u00e0ng h\u00f3a \u0111\u1ed5i &#8211; tr\u1ea3 c\u1ea7n th\u1ecfa c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n\n\n\n<ul><li>H\u00e0ng h\u00f3a kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u \u0111\u00e3 qua s\u1eed d\u1ee5ng, c\u00f2n nguy\u00ean tem, m\u00e1c ho\u1eb7c ni\u00eam phong c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t<\/li><li>H\u00e0ng h\u00f3a c\u00f2n \u0111\u1ea7y \u0111\u1ee7 ph\u1ee5 ki\u1ec7n, gi\u1ea5y h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, phi\u1ebfu b\u1ea3o h\u00e0nh v\u00e0\/ho\u1eb7c qu\u00e0 t\u1eb7ng k\u00e8m theo (n\u1ebfu c\u00f3)<\/li><li>S\u1ea3n ph\u1ea9m kh\u00f4ng n\u1eb1m trong danh m\u1ee5c h\u00e0ng h\u00f3a c\u1ea5m b\u00e1n <a href=\"https:\/\/thitruongsicom.freshdesk.com\/vi\/support\/solutions\/articles\/43000586670-quy-%C4%91%E1%BB%8Bnh-v%E1%BB%81-h%C3%A0ng-h%C3%B3a-c%E1%BA%A5m-b%C3%A1n\">t\u1ea1i \u0111\u00e2y<\/a><\/li><li>S\u1ea3n ph\u1ea9m \u0111i\u1ec7n t\u1eed c\u1ea7n nguy\u00ean v\u1eb9n v\u1ec1 m\u1eb7t d\u1eef li\u1ec7u (ch\u01b0a b\u1ecb k\u00edch ho\u1ea1t ho\u1eb7c sao ghi)<\/li><li>S\u1ea3n ph\u1ea9m voucher, e-voucher c\u1ea7n c\u00f2n h\u1ea1n s\u1eed d\u1ee5ng<\/li><\/ul>\n\n\n\n<p><strong>2. \u0110i\u1ec1u ki\u1ec7n y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng h\u00e0ng h\u00f3a (d\u00e0nh cho Nh\u00e0 cung c\u1ea5p)<\/strong><\/p>\n\n\n\n<p>Nh\u00e0 cung c\u1ea5p (Ng\u01b0\u1eddi b\u00e1n) c\u00f3 th\u1ec3 g\u1eedi y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 s\u1ea3n ph\u1ea9m&nbsp; \u0111\u1ed5i &#8211; tr\u1ea3 trong v\u00f2ng t\u1ed1i \u0111a 48h k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng th\u00e0nh c\u00f4ng (tr\u1eeb th\u1ee9 7, ch\u1ee7 nh\u1eadt).&nbsp;<\/p>\n\n\n\n<p>Nguy\u00ean nh\u00e2n c\u1ee7a vi\u1ec7c y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng c\u1ea7n n\u1eb1m trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n\n\n\n<ul><li>H\u00e0ng h\u00f3a \u0111\u1ed5i &#8211; tr\u1ea3 b\u1ecb l\u1ed7i ho\u1eb7c h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n<\/li><li>H\u00e0ng h\u00f3a \u0111\u1ed5i &#8211; tr\u1ea3 khi nh\u1eadn v\u1ec1 kh\u00f4ng \u0111\u00fang v\u1edbi hi\u1ec7n tr\u1ea1ng ban \u0111\u1ea7u<\/li><\/ul>\n\n\n\n<p><strong>3. Ph\u01b0\u01a1ng th\u1ee9c v\u00e0 chi ph\u00ed x\u1eed l\u00fd<\/strong><\/p>\n\n\n\n<p>Ng\u01b0\u1eddi D\u00f9ng ch\u1ee7 \u0111\u1ed9ng trao \u0111\u1ed5i, x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u \u0111\u1ed5i &#8211; tr\u1ea3 &#8211; b\u1ed3i th\u01b0\u1eddng bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n vi\u1ec7c x\u00e1c \u0111\u1ecbnh th\u00f4ng tin s\u1ea3n ph\u1ea9m, ng\u00e0y gi\u1edd t\u1ea1o v\u1eadn \u0111\u01a1n, th\u1eddi gian nh\u1eadn h\u00e0ng \u0111\u1ed5i &#8211; tr\u1ea3, nh\u1eadn ti\u1ec1n b\u1ed3i th\u01b0\u1eddng v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o l\u1ea1i cho Thitruongsi.com.<\/p>\n\n\n\n<p>Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, Thitruongsi.com s\u1ebd h\u1ed7 tr\u1ee3 hai b\u00ean x\u1eed l\u00fd y\u00eau c\u1ea7u \u0111\u1ed5i &#8211; tr\u1ea3 &#8211; b\u1ed3i th\u01b0\u1eddng h\u00e0ng h\u00f3a. Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, Thitruongsi.com s\u1ebd t\u00ednh to\u00e1n v\u00e0 ghi nh\u1eadn c\u00e1c chi ph\u00ed li\u00ean quan cho Nh\u00e0 cung c\u1ea5p ho\u1eb7c Nh\u00e0 b\u00e1n l\u1ebb (t\u00f9y theo tr\u01b0\u1eddng h\u1ee3p v\u00e0 t\u00f9y theo vi\u1ec7c Thitruongsi.com x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c l\u1ed7i ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn b\u00ean n\u00e0o)<br><\/p>\n\n\n\n<p><strong>4. S\u1ed1 ti\u1ec1n ho\u00e0n l\u1ea1i v\u00e0 h\u00ecnh th\u1ee9c thanh to\u00e1n<\/strong><\/p>\n\n\n\n<p>Thitruongsi.com s\u1ebd ho\u00e0n l\u1ea1i m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 c\u00e1c kho\u1ea3n ti\u1ec1n (n\u1eb1m trong danh s\u00e1ch d\u01b0\u1edbi \u0111\u00e2y) v\u00e0o t\u00e0i kho\u1ea3n m\u00e0 Ng\u01b0\u1eddi D\u00f9ng \u0111\u00e3 \u0111\u0103ng k\u00fd v\u1edbi Thitruongsi.com sau khi \u0111\u00e3 kh\u1ea5u tr\u1eeb c\u00e1c chi ph\u00ed li\u00ean quan:<\/p>\n\n\n\n<ul><li>Ti\u1ec1n h\u00e0ng<\/li><li>Ph\u00ed v\u1eadn chuy\u1ec3n<\/li><li>Ti\u1ec1n \u0111\u1ec1n b\u00f9 (t\u1eeb b\u00ean c\u00f3 l\u1ed7i)<\/li><\/ul>\n\n\n\n<p><em>L\u01b0u \u00fd: Thitruongsi.com kh\u00f4ng ho\u00e0n l\u1ea1i ho\u1eb7c x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i li\u00ean quan t\u1edbi ph\u00ed chuy\u1ec3n kho\u1ea3n<\/em><\/p>\n\n\n\n<p><strong>M\u1ecdi v\u1ea5n \u0111\u1ec1 li\u00ean quan c\u1ea7n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 vui l\u00f2ng li\u00ean h\u1ec7:<\/strong><\/p>\n\n\n\n<p>Email: vanhanh@thitruongsi.com<\/p>\n\n\n\n<p>T\u1ed5ng \u0111\u00e0i: 19006074<\/p>\n\n\n\n<p>\u0110\u1ecba ch\u1ec9 v\u0103n ph\u00f2ng: S\u1ed1 3 Th\u00e9p M\u1edbi, ph\u01b0\u1eddng 12, qu\u1eadn T\u00e2n B\u00ecnh, TP HCM<\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ea1i Thitruongsi.com, ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o c\u00e1c cam k\u1ebft v\u00e0 b\u1ea3o v\u1ec7 Ng\u01b0\u1eddi D\u00f9ng b\u1eb1ng c\u00e1ch: &#8211; Y\u00eau c\u1ea7u Nh\u00e0 cung c\u1ea5p g\u1eedi h\u00e0ng h\u00f3a \u0111\u00fang v\u1edbi th\u00f4ng tin m\u00f4 t\u1ea3 v\u00e0 h\u00ecnh \u1ea3nh \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean Trang Thitruongsi.com. &#8211; Y\u00eau c\u1ea7u Nh\u00e0 cung c\u1ea5p g\u1eedi k\u00e8m c\u00e1c s\u1ea3n ph\u1ea9m khuy\u1ebfn m\u00e3i, qu\u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CH\u00cdNH S\u00c1CH \u0110\u1ed4I - TR\u1ea2 - Y\u00caU C\u1ea6U B\u1ed2I TH\u01af\u1edcNG H\u00c0NG H\u00d3A - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thitruongsi.com\/pages\/chinh-sach-doi-tra-hang-hoa.html\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CH\u00cdNH S\u00c1CH \u0110\u1ed4I - TR\u1ea2 - Y\u00caU C\u1ea6U B\u1ed2I TH\u01af\u1edcNG H\u00c0NG H\u00d3A - Th\u1ecb Tr\u01b0\u1eddng S\u1ec9\" \/>\n<meta property=\"og:description\" content=\"T\u1ea1i Thitruongsi.com, ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o c\u00e1c cam k\u1ebft v\u00e0 b\u1ea3o v\u1ec7 Ng\u01b0\u1eddi D\u00f9ng b\u1eb1ng c\u00e1ch: &#8211; 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